Dr Phillips Periodontics & Implants

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CLOSED NOW - Opens at 8:30am

I was a new patient at this office, my initial visit was wonderful. I scheduled and paid a deposit for a procedure that was to take place about a month after my visit. Four days before my procedure was scheduled, my husband had an emergency surgery. For obvious reasons, my appointment slipped my mind. When the office assistant called the day before to remind me of the appointment, I had completely forgotten about it. It was my first day back to work since my husband’s surgery and I was still getting my bearings. The office assistant said they have a 48 hour cancellation policy, but that she would speak to the manager to see if it could be waived given the circumstances. The assistant called me back later and advised me that the manager declined to waive the fee and said the $150 deposit would be applied to the $150 cancellation fee. I told the assistant that I didn’t have strength to argue about it, but that I would definitely not be a patient there any longer. I will not patronize any doctor or medical professional that does not understand a patient having an unforeseen medical emergency! What ever happened to good old fashioned customer service?