Fox Rent A Car

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We originally booked our rental for $287 online. Upon checking out our car, we were told we had to have extra insurance of $19 per day, even though we have rental insurance through our own car insurance and credit card and we had printed out proof of coverage, totalling at $105. The agent checking us out was very aggressive in pushing us to have toll coverage and prepay for gas, we ended up getting it because she scared us into it. We ended up going through five .75 cent tolls, which we prepaid $53. Our "prepaid" gas was $27 when renting and ended up being $31 when returning the car. Along with another 40 something in additional fees that we not disclosed when reserving the car, our $287 reserved rental ended up costing us $534. I will be fighting the $4 of prepaid gas on principal. I will never use this "discount" car rental again and do not recommend this company to anyone. If I could give 0 stars I could.

After arriving just slightly late for our rental, we were told our reservation was canceled. We received no notification and the we re-read the fine print on our online booking, it says nothing about reservations being canceled after a certain amount of time. They would only offer us a sports car at over double the reservation cost. We asked for any other options or solutions, they said “you can take our shuttle back to the airport.”
Poor customer service, poor selection, poor experience. We lost several hours overall and we will encourage all we know to avoid Fox Rentals from now on.
Their sign is just a gimmick.

Worst experience ever. Please do not come here. You will wait forever in line then they will rip you off.

Worst experience ever. Waiting 45 minutes for shuttle in Orlando. If you can't hire enough people to drive shuttles don't make the reservations

I Always Rent A Car From Wonderful Company, Never Had A Problem At All. So Happy The Customer Service Wonderful! I Will See You All Soon. MRS. D Martin

BEWARE - TOURIST TRAP!!!!!



Do not use no matter how cheap you think they are. They are cheap for a reason. I would give them a "0" star if I could.



AC did not work properly on the vehicle number one, but more importantly were the TOLLS:



When checking in I was asked if I needed the highway toll pass at $13.99 a day. I asked if I could pay the tolls in-person and the receptionist said yes, so I declined respectfully. What she did not inform me about was that there are no toll collectors and you need exact change (no bills or credit card) or you need the sun pass - your only options. Oh and there are no turn-around points - once you are on the toll road you cannot go back.



I had no other choice but to run one toll. I immediately called the Central Florida Expressway Authority to pay my toll where they informed me that I cannot since it was paid for by Fox Rental Car. I called Fox Rental to see if I could pay.......... lmfao - rude and arrogant and not willing to help or care. Needless to say I am here writing this review and Fox Rental had no problem bilking me for another $69.95 in fees. That equates to $13.99 a day for a single toll that was $1.00 that I tried to pay, lol. My total rental for 5 days was $127....... with a $69.95 penalty fee. TOURIST TRAP!

Stay away from this place! They lie and make you purchase the insurance there is no law that this is required! They charged us 3 times the amount!

Don't rent for this company, my husband rented a car there the car broke after 5 minutes he was dringing, the car stoped and didn't start and they charged my husband anyways, The manager said he would have to pay even when that was prove that the car was with NO OLEO and that's the reason why the car stoped. anyways, awful experience, don't use this crap company they are desonest.

$572 charged for a car I never used!!! Seriously!!

There is no law that requires you buy the optional insurance!!! They lie!!! They pressure you..AND THEN THEY CHARGED ME FOR A CAR I NEVER USED!!! I walked out the door and the high pressure guy charged my card anyway!!! DAN SNOW!!! CRIMINAL...JEFF HOUSE... Degenerate...don't deal with these losers...please people...SAVE YOURSELVES!!!

HORRIBLE experience. I go to FLA every November, and usually rent through Enterprise or National. Fox was offering a very good rate, so for the first time ever, I rented the vehicle from them. Mistake. HUGE MISTAKE. Will never do it again.



The morning we were leaving to go home (11/16/13), we got a flat tire. It would take them 2 hours to come help us. The lugnut was so tight, we couldn't get it off ourselves. We called our AAA and they too couldn't get it off. So, WE had to TOW it to a local place to change and repair the tire. NO help from FOX. Don't count on them.



One week later, got a letter from a collection agency on their behalf they wanted $160 to repair and replace the tire. WHAT? WE had to tow the car ourselves to have the lugnut removed, replaced the tire, and now they want us to pay $160? They are not reputable. STAY AWAY! If I had seen any of these postings before rental, I would not have rented from them.



We made our flight home by TWO MINUTES running on the plane. No thanks to Fox Rental.

My experience with Fox rent a car was pretty bad. Fox lures its customers in with a really low rate for a rental car in Orlando. That's the only good thing I can say about Fox. The initial rate was low. $12 for a compact car for 4 days for total cost of about $65.

BUT: Buyer Beware... read EVERYTHING no matter what you verbally tell them.

Trip reason: "emergency" trip to Florida to check on 90+ year old mother.



Bad stuff about Fox:

1. Fox is an off airport location. Have to wait for bus coming and going. Needed to find by GPS in order to return auto. Arrival was at 11 pm Thursday in dark.

2. The employees attempt to up-sell everything. Inside, denied any upgrade 4 times. Finally, after 9 hours of travel, handed paperwork, "initial here". Bad idea. They had added charges I said I did not need.

3. Outside, again the upgrade. Started with, "oh, you will not be comfortable in that car." Was told car I was given was a "free upgrade", who knows.

Had to still drive 1.5 hours to destination, so glad to finally get out of there and on the road.

With all the insurance, taxes, fees and scams, you will end up with a bill DOUBLE of your expectation, so definitely equals other places and you won't have to deal with our frustrations and rude employees.

4. Return was problem, first finding the place again and then finally getting bill. Why so expensive after internet booking numbers? Was to be about $70. Sure, the $100 extra deposit is supposed to be returned. Discovered when returning that the auto collision and emergency repair that I told them I'm already covered with my current insurance was ADDED, more than doubling the cost.

Counter person clearly did not care. So asked for manager and Manager Dan Snow did not even pretend to work with me in any way to adjust the unnecessary charges.



All the other car rental companies in Orlando will need to be out of cars before I'll rent from Fox again. It's a cheap rental, and you get what you pay for, and Buyer Beware... read EVERYTHING no matter what you verbally tell them.

Horrible, pushy, up-sellers that hide stuff in fine print and then try to charge you later. Slow service on arrival and picky about every dent. Make sure you find every dent and make sure you know what a eToll is.

Stay away from this Fox location. We had a very friendly and helpful shuttle driver, but things went downhill after that. I reserved the car ahead of time, and it still took them an hour to get me into a car. My reservation was for a compact car, and I ended up with an economy size costing me more than I could have reserved the economy for. The agents are very pushy to upgrade you to a bigger vehicle. They are also extremely persistent to get you to buy extra insurance. The pre-paid gas is a total rip-off. They said it would be at $3.28 per gallon, but the $44 charge would have equaled $4.88 per gallon. When I tried looking over the rental contract and when I was checking the car for damage, they became quite rude and irritated. They acted like I was wasting their time. They lure you in with cheap rental prices, but you will end up wishing you had gone somewhere else.

Do not use this car rental agency, it is absolutely terrible. Don't be drawn in by the low prices, it is not worth it. The employees are rude and are not at all interested in offering you assistance, instead they are more likely to harass you and waste your time. And on top of that, there is no guarantee that they will actually keep the car that you reserved. Instead of getting stuck driving a 12 passenger van after waiting in line for an hour and dealing with rude employees, just go somewhere else.

Rented from fox, i had no problem. fast and easy. best rates

HORRIBLE! DO NOT RENT FROM THIS PLACE! Don't be lured by cheap prices!! This was my WORST car rental experience ever! The place didn't have my car available so decided to DOWNGRADE me rather than upgrade. The cross-eyed associate behind the counter got into a yelling match with me and "tried to prove me wrong" but has no case. I asked for his name, and he said HE WOULDN'T give it!

Pay more at the airport and I guarantee a better experience

I don't issue many ratings, but my wife literally got hosed by Fox. I arranged for the car rental online. My wife said she did not want the insurance and they put it on there anyway. She realized they had charged her for it the next day and she actually called the 800 number. They said they would handle it when she brought it back in. When she did so they were EXTREMELY rude and wouldn't credit for the insurance. They factually LIED to her and stole from her. She was taking my son on a trip for his 10th birthday and they put a dent in the trip by getting her really, really upset. The most important thing is that they were extremely rude to her and completely non-accomodating. We will gladly never rent from Fox again for the rest of our lives!