Greenberg Dental & Orthodontic

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I receive calls from them ALL the time. I am not a customer. The weird thing is that, though caller-ID says "Greenberg Dental" it's always some non-sense about credit cards (I don't even have one). When I try to speak to a representative by selecting that option, the man who is speaking to me ALWAYS hangs up on my while I am politely asking him to not call me anymore, and take my number off of their list. I have called the '1-800' customer service number, for a DENTAL place, and all you get with that is BS about buying car insurance. If I get one more call, I am suing them. I am serious like a heart attack about this. Greenberg Dental is either a scam, or someone has hijacked their number to use in scams. The lawyer I spoke with says it is a slam-dunk case. I urge everyone else to sue them too.

DO NOT go to this office, or any Greenburg office. They do not answer calls, their answering service is rude, and has refused to take messages, and they have lied to me multiple times on how much I owe. I was given a bill for recent services rendered, and I paid in full. Months later I an now receiving ANOTHER bill, saying I have to pay more, after being assured I would not. Because I asked. Do not trust your teeth or your money to these people, as they do shoddy work and charge a fortune. Even with insurance. Just go somewhere else and save yourself the hassle.

I have been 10 years as a patient at this office. Recently is getting harder and harder to make an appointment by phone. If you left message they won't call you back. You need to try and try many time until you reach the office front desk. I like my Dentist at this office. But just waste my time just to make an appointment. Front desk staff are rude to customer.

Typical wait times in this place are 1-2 hours even if you have an appointment. This is the orthodontist. If I hadn't prepaid for my daughters dental work I would have changed. Also good luck calling this place because they never answer their phones. And they take at least two weeks to call you back if you leave a message. So if you break a bracket you are better off waiting until your next appointment to fix it. And then they lecture you for waiting... Um maybe if you answered your phones so I could tell you she broke it then it could have been fixed sooner. I think they way overbook too many people. Oh and get some new movies too the same three have been playing for two years now!

The level of frustration I've experienced with Greenburg Dental is unreal. I can't fathom the poor treatment that I've continuosly received at 3 different offices. Time to switch!



When I finally obtained insurance through my employer, Greenburg Dental seemed a good choice due to the number of offices….somehow that was an assurance when I had nothing else to go on. Now, all of my fellow employees mock me and refer to Greenburg Dental as the Wal-Mart of shopping plazas and the Carnival of cruise lines. I understand all too well why Greenburg has the reputation that it does. Even though I had heard things and probably could have changed early on, I wanted to give them the benefit of the doubt because they were assigned to my insurance policy. My experience has been nothing less than traumatic. I see that some reviewers had positive experiences, and I’m wondering if they visited a different office. How could there be such a divergence? Maybe it is because I’m a minority…I see very few people of color visiting there and I go monthly for ortho. There is always a wait and the regular office staff are never very accommodating.



Dr. Stewart has been a pleasure to work with, and now he will be leaving…go figure. The rest of the office staff has not provided the same level of professionalism, kindness, and concern as he has. Rude and apathetic, yet control freaks is how I would describe them. On my latest appointment, there seemed to be 15 office personnel standing around and having a good time chatting it up, but each time I asked a question, they got very busy. I had to wait an over an hour for my daughter to see the dentist. This was my second trip to the general dentist, as last time he was too busy…I waited an hour then, too. My mom came down from Ga to bring my daughter in because I’m a single parent and can’t continue to take off work because the office can’t get their act together. They refused to see her even though I had a notarized letter and appeared in person to give authorization a week ago. I came to the appointment anyway and still had to wait over an hour because I was told I have to be there for the entire visit…which was a 30 second consult to inform me that the dentist couldn’t do anything and I’d need to be referred. You’ve got to be kidding me! I was livid. How did that make any sense? They seemed to derive pleasure from making me wait over an hour only to refuse service to my family. I’m only trying to do the right thing for my daughter. I’ve never had problems of this magnitude. This level of complication should not be experienced anywhere…but especially in a company such as this.

HORRIBLE, I hate this place. All the office staff is rude, extremely rude, you ask a simple question and they roll their eyes and tell you they can't help you. The doctors don't know anything (I had to keep going back like 4 times because they missed the cavity). Trust me I am the nice and understanding but they are beyond rude, words can't describe what they are. Honestly my advice is don't put your teeth or your time in their hands. Even if you get there 30 mins early, you wait like 2 hours. I'm old fashion in that you should treat your customers/patients with respect and the utmost care but you won't get it here.

My husband had an appointment in the morning at about 10 a.m., so he took the day off of work. When I got home from work that day, I called him to find out where he was. He had finally just gotten in to see the dentist (at about 3:30 p.m.).

To give you a sense of how badly I think of this dentist - when my son had a tooth injury, I refused to take him to Greenburg. I disregarded the fact that we pay dental insurance and took him to a "real" dentist!

At my workplace health fare, I told the woman at the dental insurance booth how bad Greenburg was. While talking to her about the vile "service" three other people approached and asked, "Are you talking about Greenberg?" Get the picture?

I must have been a sight leaving the dentist office with a bleeding lip from mistreatment. Having a large cavity which was not a candidate for filling, I required a crown. The trouble ensued when I went for placement of the permanent crown. The crown was glued to an adjoining tooth and to this day I cannot properly get the floss through the space between the adjoining natural tooth and the crown. This after more than half an hour of digging with metal instruments and pressing of dental floss until I left the office with the corner of my lip cut and bleeding from this attempted glue removal. To top it all off, the crown isn’t seated properly; I can feel and see the base of my natural tooth below the crown. Being fearful of another such experience at the West Colonial location I called another Greenburg Dental only to be told that all of the impressions and crown work were to be accomplished at the West Highway 50 location. I could never recommend Greenburg Dental.

The molar had a large cavity, thus not a candidate for a filling, and did require crowning. The trouble ensued when I went for placement of the permanent crown. The crown was glued to an adjoining tooth and to this day I cannot properly get the floss through the space between the adjoining natural tooth and the crown. This after more than half an hour of digging with metal instruments and pressing of dental floss until I left the office with the corner of my lip cut and bleeding from this attempted glue removal.



To top it all off, the crown isn’t seated properly; I can feel and see the base of my natural tooth below the crown.



Being fearful of another such experience at the West Colonial location I called another Greenburg Dental only to be told that all of the impressions and crown work were to be accomplished at the West Highway 50 location. Unless you wish to pay to be tormented in a dentist chair, I could never recommend Greenburg Dental.

We went to the office in Sanford. And let's put it this way...our first visit was our last. They did nothing on the first appoint except take x-rays. No cleaning, nothing. They found a cavity on each of my kids. They scheduled another appointment which I thought was to take care of the cavities as well as cleaning. This appointment was 1 1/2 months later. I did some checking to see if teeth cleaning were no longer done on the first visit. After calling around and talking to people everyone said that cleanings should have been done on the first visit. I called Greenburg back to find out what the next appointment was for - it was only for cleanings!!!!!! I would have then had to schedule another appointment to have the cavities fixed at probably another 1 1/2 months later. We would have been back in school by that time. Needless to say, I will not go back.



The office staff left a lot to be desired as well. My kids are 12 & 14, an age where you can talk to them. No one even tried to make small talk with them or myself as far as that goes.