Orlando Ultimate Town Car

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Horrible! I wish I would’ve read the yelp reviews on this company and not just the google reviews which are very miss leading. I would give this company 0 stars if I could.

We made reservations for 2 adults and one infant and we also requested a infant car seat for our trip. About an hour or so before our scheduled pick up we receive a call saying the car that was en route to get us was having mechanical trouble so they will need to send another car. Ok no problem, however the other car will arrive about 30 minutes past our scheduled pick up time which is incredibly inconvenient and puts a lot of extra pressure on us at the airport to get through security and everything with an infant (for anyone that’s ever traveled with kids would understand) ! On top of being late they now stated they can’t provide an infant seat anymore but can offer a booster seat. A booster seat to a 13 lb baby is useless and incredibly dangerous, might as well just sit her on the seat and buckle her in.... the gentleman on the phone was very rude and basically said this is what we can offer.. take it or leave it.

While I can appreciate them having mechanical problems I don’t appreciate them not being able to accommodate a basic reservation that was made with out making us late, possibly missing our flight and putting our childs life endanger. They cancelled our reservation after we hung up the phone saying “dispatch cancelled reservation due to customer being very angry over the phone”... yea I’m angry what do you expect. Rebooking a car service literally last minute that has a infant car seat available and is available itself is not the easiest.

Customer service for ultimate town car is non existent. I will not be booking this place ever again for personal use of for any future travel needs for the company that I work for.

I used Ultimate Town Car after researching several other services. I had to change my first reservation for a later pick up time and had no problems doing so. Jose was our driver, he was waiting in the designated location. Jose was courteous, friendly and we arrived at our destination safely. I had an early flight out of Orlando that required a 6 am pick up, our driver Moises was early and waiting on my party at approved location. We arrive in a safe timely manner. I will use Ultimate Town Car in the future.

Would never recommend. Save yourself the headache. Duplicate billing, had to track down the drivers at the airport, outdated fleet of vehicles. Ended up having to report to the BBB and file a complaint. Use any other service, you will thank me later.

All i can say about this limousine company is they are very professionals. Thanks for being on time even my flight was 3 hours delay coming at midnight. Highly recommended to anyone coming to Orlando

They were great, very attentive and the cars were nice and new.



Must use if going to Orlando

Excellent Job. This Orlando Limo company si simply the best in customer service, we felt like stars in a red carpet. We hired one of their limousine goint to port canaveral from the orlando airport and back and had no problems at all. Their port canaveral transportation was absolutely amazing and helpful. we were off the ship 1 hour early than schedule and when i called the driver was already at the port waiting for our instrucions for the pick up....Joanne

All i ask over the phone was there. Ultimate Town Car made our transportation experience nice and easy going to our hotel and back to the airport. I will tell everyonw to use your comany for sure. Francisco Toro