Preppy Pet Suites Boarding & Day Care

Write a Review407-841-2226

OPEN NOW - Closes at 4:00pm

Great place buster had a great time. I was impressed with the care he received as he is a dog with very special needs. I'd recommend to anybody

I just picked up my dog today from boarding with Preppy Pet. We boarded our dog for 6 nights. When we picked him up, he had half of his food left, which I can understand because he was scared. I also noticed a cut on his shoulder. He was bit by another dog that was at the facility. I was not notified of the incident, which pisses me off to the max, nor did they tell me about it when I got there. I had to ask them about it right before we walked out the door. Now that we are home, my dog is acting lethargic and sort of depressed, very clingy, and peeing all over the house, which he NEVER did before. I can tell he has lost weight because his bones are visible. I am so unhappy with my boarding experience. They obviously don't pay any attention to their pets nor take them out to use the restroom.

My name is Mary and I am raving about Preppy Pet. My dog King have been boarding for 9 months because my apartment at the time did not accept dogs over 25lbs. I have to thank Kay and the owner for their patience and understanding when it came to payments and visits. I would also like to thank the staff for the loving care they gave to King. I know everyone is entitled to their own opinion. My experience with The Preppy Pet franchise have been outstanding. I will continue to use their services in the future. Give it a try, take your furry love one there for a play day or even boarding. Make up ur own mind. It's a great place. :) MQ

ATTENTION!!!!!!!Dear dog owners, if you love your fury one don't choose this facility. Otherwise read very carefully the fine print!,,,, They charge you with service you never receive, they destroy your pillow and toys which you brought for you dog to make the time for your dog more comfortable. When you pick up your dog, -very important- check your bill and let explain the service. Therefore check the stuff you brought in........... They wash all dog toys, pillows and blankets..... Some of them are destroyed. The lady she gave me the stuff told me the dog pillow was trapped between the door. When I came home one of the toys was totally tattered. I think they put in the dryer and it burst open. Be not surprised when you complain about your damaged stuff and they will tell you know, they are not responsible. Whatever it was there fault and they are not responsible. They wash the stuff but it seems they are not really take care. I spoke with Kay about the problem she said she can give me a credit for my next boarding. Seriously, I don't want to bring my dogs back. She said, only Mrs Gore the manager can refund the amount on my card. Mrs Gore will call me, that was for 4 days ago. I already called and called it seems she won't be available to give me my refund. Poor service and not a serious, customer friendly company. For all Military's they were offered a 10% discount..... you don't get the discount on the sum you pay. Be careful, be careful

Great place. The staff here always spoil my lucy. I have used this facility for two years and was there dropping my girl off when this person was there. She was totally rude and mad because of the cc machine was not working then finding any fault starting going off on the staff about a collar. I did see her dogs and they looked fine with me. The owner tried to calm her down and heard she even gave a discount for the collar even though I know any boarding facility is not responsible for lost items from using other facilities in the past. I really felt sorry for the staff. Later on when I spoke to staff upon picking lucy up we were talking about it. apparrently this lady gave them a bad check. How awful is that for over 500.00. No wonder small businesses have a hard time. I did feel I needed to let people really know. This is a place where you know your dogs are happy and I have never had a complaint

I love taking my dog here as he is just so excited when we pull in parking lot. Wonderful staff and manager as they tend to my dog's special needs. I would not take him or trust him with anyone else. We have been using this location for 3 years. Thanks again guys.