Quest Interiors

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I truly try to give businesses and individuals the benefit of the doubt and honestly can't remember writing a negative review in my life. If you have all the time in the world and an unlimited budget or don't care if you're getting ripped off then floor quest will be a fine option for you. I like the materials I received and the initial assistance with selection, but those are the only positives. Their business practices are sketchy and you will not feel welcome when you walk in the door, despite the fact that they have a public showroom. They gave us the total bid with installation and never broke down cost of items and in my opinion knowing the sq foot price of the bulk of my materials (once we cancelled their installation because it was so far out) I was grossly overcharged for materials. Then when I asked for a breakdown to understand the expense, they were unable to provide that to me,and told our contractor they don't break down the cost. They had our floor plans and ordered significantly more product than the area required and would not take back most unopened boxes as they stated they wouldn't unless there were 5 unopened boxes, guess what? There were 4.9 boxes left. We had a contractor scheduled to install the product, only one part of the order came in. I asked if I could pick it up and was told yes, when I arrived the people working on the showroom told me the product required a fork lift to take down. My contractor went back the next morning and it was on the floor, not a high shelf and easily could have been carried out of the building by myself. The only people I can imagine patronizing this business are first time customers, as I would never return. In discussing this with our installers, my understanding is that the sales team will tell installers/contractors to just keep the extra product for themselves vs trying to return it for the benefit of their customers or have the contractor return the product but not credit the customer.