Bella Palazzo

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STAFF LIES! Initially we were very happy at Bella Palazzo. The price was $800 for a one bedroom, 1.5 bath (price included water, trash, $20 pet rent and Time Warner). The apartment had great features like a ceiling fan in every room, a brick fireplace, a fridge with water and ice in the door, a central vac and a huge walk-in closet. The location is great too.



However, about a year after living there a new management company, KC Apartments LLC, took over. They fired all the staff and replaced them with ladies that lie to your face. I found out that the new management wasn’t charging pet rent for new residents and I went into inquire.The lady who helped me, K, was very nice and said that not only would I not have to pay pet rent anymore but that they would refund the months that I had paid since the new management took over. I thought that was great and she said she would call me back the next day after she talked to the manager and double-checked. Not only did she not call me back the next day, she didn’t call me back the entire week. The following week, I dropped in and K acted like she had no idea what I was talking about (even though I still had the post-it she had written on). I started to get upset and then she told me she did call but must have written my number down wrong. I told her I wanted to speak to the manager, L. She told me L was not there but that she would go upstairs and pull my file. Guess who came back down the stairs… L. L told me K had not told her anything about it and that I was certainly not entitled to any money back and that I would have to keep paying my pet rent because they were honoring my original contract that had a rent discount on it. I was lead on for a week and I believe K lied about not remembering our conversation, lied about trying to call me (I later verified and they had the right number – plus it’s not like they didn’t know where I lived…) and then lied about L not being in that day.



Another time, I noticed while walking my dog that an (apartment on the top floor of the building) had an open balcony door for several weeks. It was December and I thought that was odd so I reported it to the office. I took several reminders, a call to the police and about 6 weeks before maintenance finally shut it. I was shocked because because the pipes could have frozen, rain and snow could have caused the carpet to mold and animals could have been living inside. Even if they didn’t care about their property, they should have cared about the neighboring apartments who would have been affected if an animal chewed an electrical wire or the pipes burst.



Finally, the lying continued when we moved out and it came time to get our $350 deposit back. When we moved out K assured us that we had left the apartment beautifully and that we would receive our deposit in about 40 days. About two months later – nothing. I called and they said Lori would call me back the next day. Again nothing. This repeated several times and I got different excuses (their system was down, their Internet was down, L was at a meeting, etc.). It wasn’t until I sent them a formal, certified, restricted delivery letter demanding my deposit back and threatening to take them to small claims court that I got my deposit back and even then it was short $14. They claimed I had shorted them $14 over the time I lived there. I faxed them copies of my checks showing that I did not owe them any money. Again L was busy but she would call me right back… that was three weeks ago. At this point it’s not worth the hassle but please save yourself the hassle and think twice about Bella Palazzo. All the amenities in the world don’t make up for uncaring and untruthful management!