Atlas Pools of Central Fl Inc

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During my 57 years of life, I have had the privilege of successfully starting, managing and selling both private and public companies. In that capacity, I have interacted, and contracted, with countless entities, both large and small. However, in my opinion, nothing in the decades in the industry could have prepared me for the level of deceit, incompetence, and absolute indifference to the client's concerns as I experienced after hiring Atlas Pools to build my family a swimming pool. After paying them over $100,000.00 and incurring thousands more in legal fees to get them to comply with basic contract terms, I'm still having to bring in third parties to clean up after their mess. I struggle to convey just how much heartache (and heartburn), grief, and misery my family has suffered during the nearly two years it took them to build one residential swimming pool - we are not talking a pool for the Four Seasons or the 2024 Olympic Trials. I would absolutely not use this company again. However, if you are interested in staggering ineptitude, customer indifference, and the joy and privilege of incurring thousands of dollars in attorneys' fees just to get them to comply with their contract terms, then this is the company for you.

We just wanted to take this opportunity to thank you for building us a wonderful pool! Everyone involved Fred, David, Ken, Martin, and all of the workers on the job, were more than professional and courteous - we could not ask for a better experience. Our big concern was the timeline and it was met to exceed expectations, a feat not easy in this unpredictable weather. Every worker on the job praised David and said he was always on top of everything to make sure that the workmanship was exceptional; he was indeed here everyday to double check everything and to make sure things were done. A special shout out to Fred; if not for him we probably would not have built a pool. He was informative, reassuring and always available if we had any questions - yet he was not pushy which was very much appreciated.

You have a wonderful team representing your company and would be more than happy to recommend Atlas Pools to any customer you may have considering your services. Once again, thank you for everything.

All the best,
Randi and Barbara

Stay clear of this company. Pool did not take 6-8 weeks, I'm at over four months and counting. Pool filters not working, yet owner son yells at me and claims I'm difficult because I complain. He thinks it's OK to yell at customers and threaten to walk off projects. I won't sign off until pool works! They don't like customers that expect a working pool and contract fulfillment. I still have construction items in yard. My entire pool project was an after thought to them.

Really bad experience. Added costs after contract signed. Changed location of pool equipment because they didn’t know building codes. Messed up the footer on my house during installation. Buried wood from pool framing in back yard (termite hazard created). Placed pool equipment so filter and pump/basket are next to fence and behind raised pipes and blower. Much damage to property from various crews. Took 5.5 months. Used non-standard fittings so can't add features like standard pool cleaners. No response to concerns during or after process. Owner's son told me I "just want to argue". Was sorry only that I "wasn't satisfied" but no apologies or resolution to numerous problems. Won't finish installation until after your final payment.

They worked very quickly with us and smoothly. Adam, our sales guy was extremely nice and helpful. Ty our supervisor on the job went above and beyond to satisfy us. While we did have some issues with the paint on the deck, the paint guys came out and fixed what we asked in a timely fashion. The actual people that work for Atlas pools including the owner, Bruce are extremely nice people as well!

I writing to express my complete dissatisfaction with the final building phase of our new pool. Beware of the "GM" Matt. He plays a terrible role of referee between Brad (the owners son who totally doesn't get customer service) and Bruce (the owner) and doesn't disclose the reality of what's going on. It's very unfortunate that the sales process and project management processes rock (both Adam and Ty) but what has made a lasting impression on all of us in our neighborhood is Brads arrogance. I will spare this review of the details regarding the TERRIBLE pool school guy who not only did an awful job but also threatened me 7 months pregnant. Let's just say we are going on 11 weeks of what was supposed to be a

6-8 week process and we still have holes under the base if our screen where bugs creep in, we paid for an auto drain the barely works, and we still don't have the clicker to operate our pool pump system nor have we been given a proper pool school. Very frustrating!!!!

Horrible experience with this company. They use their pool cleaning company to do the work I think because they are not so organized.



The owner himself called my up and insured I would be taken care of but that was not the case. I called him many of time and he never answered and his office all ways said he was in a meeting. It took more then 4 months to build my pool and every time they came to do work they wanted more money or they wouldn't move forward.



Stay away from this company no matter what the bbb says!

I am writing to express my gratitude for such great service while putting in my pool,screen and paver's. Randy first came to my family’s home and drew up a beautiful design and right there we decided to go with Atlas Pools based on the professionalism and price that Randy and Atlas Pools provided. We are so happy with our new pool and we are enjoying it every weekend. Randy and David made the process painless; everything that was promised was delivered in a professional and timely matter. They both were always there with any question we had. I would refer them to all my friends and family with ease. We would like to say thank you to Atlas Pools… especially Randy and David, thanks guys!!!





Jeremy M.

Oviedo, FL

My backyard has always been a place where i have been able to read, spend time with my family, or just relax. When I contacted you regarding possibly adding a spa to my pool, the notion of removing the entire existing pool and replacing it with a new pool and spa never crossed my mind, but after meeting with you, your construction manager and designer, I realized that to obtain tghe best possible result that was the right course of action.

Your designer was able to design the new pool to not only fit all the expectations and desires I had envisioned, but to also invcorporate those ideas within the framework of the elements I already had in the backyard, including using some of the pavers that were already there to save on cost.

From the rock waterfall to the new spa, your team delivered everything promised and have been there to answer any questions or address any service related issues immediately that have arisen since the completion of the construction process. That level of responce along with the weekly pool service you are providing is making the pool essecntially maintence free for me.

My backyard is now a place where I can once again enjoy my family and friends, but now with an updated tropical feel. I would be more than appy to recommend Atlas Pools to anyone looking to add a swimming pool to their backyard.

Thanks again to you entire team.

Otis Smith

General Manager

Orlando Magic

Last Saturday David came out to provide me with training on how to maintain and operate my pool which brought to closure my pool installation. I would like to say thank you for completing my pool so quickly. I am impressed with the quality of the pool finish, concrete work, pump installation, and screen enclosure - I commend you on your selection of your subcontractors. I have had three pools installed in my lifetime - not one is equal to the quality of my Atlas Pool. Never had I had one of my pool installations supervised and co-ordinated so effectively. David did an outstanding job taking care of me as your customer. He was informative, knowledgeable, and has that "can-do" attitude. Godspeed! If i ever require another pool or service Atlas Pools will be my only call.



Tim T.

Orlando, FL

My experience with Atlas Pools was excellent. The pool designer listened to all of my needs and wants and designed a spectacular pool and outdoor living area that met all of my criteria and complemented the footprint of my home. From beginning to end, the customer service was superior. Everyone involved in the project treated it as it they were installing the pool in their own back yard. They took great pride in their craftsmanship and in the end, delivered a quality-built pool and spa that I enjoy everyday. After the pool was completed, I continued to get follow-ups to ensure everything was performing as intended and they always made themselves available to assist me with any other questions I had about the pool or its operations. I highly recommend Atlas Pools to anyone considering building a swimming pool and/or spa. You will be very happy with the attention to detail and personal service from everyone invilved in the process.



Tod Y.

President

Higher Advertising, Inc.

First off, let me say that we are extremely happy with the way the pool turned out! We took many pictures during the construction process. It was amazing to see the yard get torn up and then see the hole and then see it all come together in the end.



Steve Felices was great to work with. He met with us in the beginning and walked us through all of our options. I'm sure we drove him nuts in the beginning because we weren't sure if we were going to go with the solar heating system. Steve had a lot patience with us and he was always available to answer any questions. Steve had to change the paramaters of the pool on a few occassions due to our ongoing battle with the City of Oviedo on the easements (if you recall, it was a battle with them!). Each time we had to make a change to the layout, due to a change from the city, Steve was quick to accommodate. Steve even stopped by during construction to check on things and touchbase with us. I can tell that Steve is very knowledgeable and this proved to be an advantage for us having him as our design consultant.



Dave was our construction manager and he just kept the ball rolling. I know Dave was working his tail off keeping the sub contractors moving and keeping on top of everything (we thank him for that). He gave me his cell phone number and told me to call him at anytime with questions. I called him on numerous occassions and he was always willing to speak with me and answer my questions. Anytime he told me a date to expect the next step in the construction process he was right on the money. I heard a lot of sub contractor stories from our friends about the crappy workmanship that was done on their pools and how rude their sub contractors were from their pool company. Not the case with you guys! Dave and all of the sub contractors were there to work and get the job done right.



We mentioned to Steve and Dave that we wanted to get the pool done before mid September. We had heard horror stories from our friends (who had pools installed by other companies) on how long it took for their pool to be completed (some said 4 months and some said 6-9 months). Our pool was complete in 5 weeks. It actually took 4 weeks to the day to complete the pool and then another week to get the solar installed and the final deck paint. But we were swimming in it by the end of August. We were very impressed by this! The first to jump in the pool were my two daughters (of course!) but my wife and I were quick to follow.



I was a bit nervous in the beginning due to the restrictions that the city of Oviedo put on us. I thought the pool was going to be too slim and not big enough but it turned out beautifully and I am very impressed with it.



A big thank you to Steve, Dave and the entire team at Atlas Pools for making this a quick and positive experience! We love the pool and have recommended you to our friends. I'm sure you'll be hearing from us from time to time as I have questions that come up. But I know you will always be there to answer them!



Thank you!



Scott and Melissa M