Palm Tree Tech Center

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I took my wife’s Asus laptop and power adapter into PTTC. They charge $50 to diagnose the problem cause. That $50 goes towards the price of additional work if authorized.

The problem: laptop would not stay booted up for very long. Sometimes it was fine for 30-60 seconds; sometimes 10 seconds; but this short time offered no time to diagnose the problem. Maybe internal battery and/or the charging system.

Their reply: No problem with charging system. It booted up and stay booted up just fine (my comment: then they used their own adapter and not mine). They said my real problem was that I had a significant problem with viruses. Recommended a $200 wipe-all-clean fix. I declined since the charging, per PTTC, was fine.

Once home, same symptoms. Checked my power adaptor using my voltmeter: it was not working. Ordered new one; all working fine for last 2 weeks.

Told PTTC that they had misdiagnosed my problem and I wanted my $50 returned. I showed them the power adapter, which they tested and confirmed it was faulty. They refused a refund and said the charging system was working fine. Bull. I am convinced they used their own power adapter. I told them I will contest this with AmEx (which I am doing). They said their phone recordings showed I accepted their diagnosis and would use that against me (bull; I did not accept their diagnosis; and it is illegal to record my conversation in Fla without my permission; my permission was never given).

I would stay clear of these guys. I do not like this “bait and switch” from the charging system to the virus “problem” (for the record, I have had McAfee installed at least 6 months previous to this charging problem and McAfee, then and now, says I am virus free). They are not consumer friendly. I do not trust them. And I am just disappointed in them. As I already noted, my previous experience with them was good. But I now recommend you stay clear. -rz

I bring all my clients broken devices ranging from PCs, laptops, mac books, smart phones, to tabs here for repair. They are the best tech team I have found so far. The prices are great. The service is more important in my opinion and they don't give up until the client is satisfied!

I called in to get a quote for repair of my iPad mini. No appointment was needed so I went in immediately, dropped my iPad and picked it up after work. The iPad was fixed to perfection. Great work at a good price!

Palm Tree Tech Center has the most helpful bunch of IT guys that I have ever used. They know their stuff and will get your issues sorted in no time!

The team was available at short notice to fix my Macbook. It was fixed in a timely and cost-effective manner. Communication was excellent, no fuss. Thanks Palm Tree Tech Center!

These guys displayed great attitude and good customer service, ordering the screen for my Kindle and getting the repair done before my business trip was a commendable job. The price was decent and I was very pleased. Highly recommended!

I highly recommend Palm Tree Tech Center! My laptop had a hardware failure that required a couple of diagnostic sessions. Palm Tree Tech Center acted promptly, professionally, and with great courtesy. My laptop is up and running to pristine operating performance. Highly recommend!

Great customer service! Fast, quick and at a reasonable price. They fixed my cell phone screen at a very good price with an original one. Highly recommended!

These guys were very efficiently diagnosed issues with my mobile phone. There was no major fault, they showed me what to do if my mobile stopped working again. Couldn't be happier with the service!

Really appreciated everything you guys did for us. Went above and beyond to make sure our new website met all the standards and looked amazing, and ranked well. I recommend using Palm Tree Tech Center for any design or SEO services.

I worked with Palm Tree Tech Center for SEO of my website. Their attention to detail combined with the ability to rank my website on search engines made them a perfect choice. From the day we engaged with Palm Tree Tech Center till today the results have been remarkable. I cannot thank them enough!

The smashed screen of my Dell XPS was repaired by Palm Tree Tech Center. They had the laptop repaired on the day they promised. They also recovered some very important business files and emailed them to me. Excellent service, highly recommended!

We bought a video surveillance system for a factory complex. Everything was configured as per our requirement. The after-sales service is invaluable, the team at Palm Tree Tech Center is great, we have done and will definitely do business with them again in the future!

Palm Tree Tech Center did an excellent service on my dell latitude when it stopped working completely. They fixed in record time at a very reasonable price. Would definitely recommend to anyone having laptop issues.

The guys are quick, they fixed the problem with my lappy in no time and weren't expensive at all. Good communication! Would I use them again? Will certainly do!

Great service! Palm Tree Tech Center brought back alive my dead computer in just two days. It needed a chip-level repair of the motherboard and replacement of some components. The computer works like a charm now. Very grateful!

Palm Tree Tech Center's team is brilliant! I thought I had lost everything when my Hard Drive crashed. They worked very hard and it was a slow prosses but THEY GOT ALL MY DATA BACK, a ton of important work and personal files. They backed the data up for me on an external drive. Life Savers!

Wow! They took about 20 mins to replace a broken iPhone screen with a new one. Service doesn’t get better than that. I highly recommend this place!

Always available for any technical help and extremely knowledgeable. I am happy with our CCTV cameras and I am very happy with the level of customer support. Thank you!

My system's power supply was not working. Another company advised replacement of power supply. The guys at the Palm Tree Tech Center did some prompt troubleshooting and reduced the quote to a simple replacement of a cable which solved the issue. I would highly recommend Palm Tree Tech Center for quick turnaround and honest service!