Car-Mart

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Carmart has really helped out big time almost a year ago. When my truck died a quick death and I was working 2 jobs with out a vehicle. I've been saddened by a few things left out of my original sell, but for the most part they've been great. I have recommended them to several friends and still do. It's a great way to get back into a vehicle. Nice cars not junk like many buy here pay here lots. The warranty on a used car is a great comfort to have. If you follow the directions about late payments or changing pay dates you have no worries of repossession. They are very reasonable and always try to work with you.

I purchased a car loan from America's Car-mart in Owensboro, ky. When I originally purchased the car, I had set up automatic deductions from my bank account. when it was time for the first payment they didn't take the money out. It sat there a few days, before they called. Then they left a few very nasty messages on mine and my husbands voice mails. I called them back and told them the money is the account and I been wondering why it hadn't been processed yet. I also asked them not to call and leave me nasty messages like that. I told them it stresses me out. they called me back and said they forgot to put in the paper work for the auto withdrawel and asked if I could make a payment and I did over the phone. On about may 25th I called them and told them I got fired from my job at the plasma center no fault of my own, and I thought this plan I bought covered things like that they said it didn't . 3 days later I found a new job which I have been working at since. But this payday was 7 day after my original pay date. then the next payment cam due a week later, they called said they lost the paper work and asked if I could come down and submitted another voided check. I told them I would the next time I had a day off during the week. I made the next 2 payments over the phone when they called me. then I finally went down with a voided check, I told them I was getting paid by check now, and I just opened another account since my bank didn't have any local branches for me to make a deposit. all I had was starter checks. they wouldn't except that and I had to keep paying over the phone. mean while they are still being very rude and stressing me. I had money in my saving still so when ever they called I made my payments, but when my savings dwindled. I had to start paying on my paydate, I went in made a payment and asked them to change the paydate. I told them I would set up auto pay with my bank, I was unable too. so I just made my next payments online.then on Thursday augs 7 I had just got work and went to get my plate because I finally called them to ask why I hadn't gotten my plates yet. they said they had it. I went to pick up my plate before leaving to car for my dad who was just in an accident an on life support. they wouldn't give it to me till I made a payment. they had never changed the paydate to go with my new payday, which was 7 days later, so I had to wait till the next day when I could make a payment in person to get the plates because my temp plates had now expired. then ever other week, I made my 150 payment , but for a week prior they would call daily 1 to 3 times a day leaving nasty messages. and every other Thursday they said that I was 7 days late and if I didn't pay them by 6pm they would take the car. well I got paid last Friday, but on Thursday they took the car. I had to call the police to stop them, and I took all my stuff out and gave them the keys. I had called corporate during all this a few times about these issues, and I had also emailed them a month ago, and I had called them that day to complain, and I told them if Brittney called me again harassing and bullying me I would call the police. I never heard of such bad practices. I am against bullying and don't like to be bullied. I have my husband a disabled Vet in a rehab hospital, and my dad I had to drive back in forth to car for and still work. I put 8000 miles on the care in 3 months because of all that. I was rear ended and couldn't take off time from work for my injuries, or have the time to drop off the car for repairs yet. I did file the paper work, but the insurance company has the pictures, and stuff but I had to take care of my family. I did still make my payments every pay day which was every other week. they new I changed jobs, and I told them my pay day changed.

don't buy from them, when my paydate to 7 days later, even though I had put in 2 requests to change it, they repo'd my car for being 7 days late, I had sometimes paid earier than my payday, because they called and I had the money, but soon they were calling 2-3 times a day. harassing me from the get go, when they lost all my paper work for auto pay. So wheres my voided check for auto draft???

Stay away from Cart Mart I've had my car for almost a year and its been to the shop five times now. When I asked to trade it in because I was not happy with the car they said I would have to pay it down to $1000. If I have it paid down that much I'm getting rid of it. They lie about good customer service.