Elite Driving School

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CLOSED NOW - Opens at 12:00pm

My instructor was really helpful. He broke down information and was an overall fun teacher. The information really drove home with the key points about what can happen if you text or drink and drive. My experience was GREAT!!

“I had a very good experience at Elite Driving School. The instructor made sure everyone knew the material. He even went over the material from the day before as a review to make sure everyone got it. It wasn’t boring either. He made sure everyone was up to par. He was very patient and very nice. Overall he could be a school teacher or a college professor because he just wasn’t reading the material he really knew about the material and gave us several examples and scenarios for all of the units. This class was fun and it would definitely recommend all of my friends to go to Elite.”

I went to the office of the Elite driving school in Owings Mills to make an apptmt for a private driving lesson. I had an expired out-of-country license along with an MVA paper. The MVA told me I could take driving lessons with these documents. I was skeptical, b/c I have been told that the MVA often makes errors. And something seemed off to me. Thus, I went to the Elite office in person and showed my documentation to the representative at the front desk. I trusted that they are experts and asked if I could take lessons with the documents I had. The answer was yes without hesitation. They had no problem taking my $120 and promptly signed me up for a class.



When the driver got to my house, he said my paperwork was not in order. He was very nice and professional. I had no problems with him. He said that the MVA sometimes will do or tell you anything to get you out of there. I went directly to the MVA, and they fixed the paperwork. When I tried to reschedule the apptmt, I was told I had to pay a $30 cancellation fee, b/c my paperwork was not in order, and the driver still has to be paid. I completely agree the driver has to be paid, but not from my pocket. The office should never have told me I could take lessons w/ the documentation I had. They should have seen, as the driver did, that the documentation was not in order and should have had me get the correct one before taking my money and scheduling me a lesson. I asked to speak to the manager (Ms. Ferguson?) several times on 2 different days, and she refused to come to the phone. (I have never encountered such a thing in any business.) I told the woman with whom I was speaking to relay to the manager that she is unprofessional for not speaking to a client (no one needs to imagine the trickle-down effect here), that she needs to train her office staff to recognize proper documentation, that I am only taking this lesson b/c the money is non-refundable, and that I will be taking my future business elsewhere. I also said that I will look into small claims court as a matter of principle. If her rep tells me one thing, it ought to be honored and she ought to speak with me.



Without a doubt the worst customer service I have ever encountered. Try not to run into a problem, b/c the manager will refuse to speak with you.