Oxford Car Care

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CLOSED NOW - Opens at 8:00am

C. on 7/8/2014 Rating: I would like to start by stating every move seems to be crazy, but thanks to my rental experience it became insane. At first things went well I made a reservation and as expected my U-haul was ready when I showed up at 10 am on June 28. The next morning I ran into issue with my help showing up late putting me behind getting my stuff unloaded. I then receive a call from the regional office leaving a message telling me that I was late with my rental and because I did not return it in time two other families were unable to move. I agree me being late is an issue but in NO way should I have been told that or treated that way. A simple Mr. Carter we see that you are late and would like to check on status because other families are inquiring about a truck. Second when my help did show up I had issues with the truck running very poorly, every time I came to a incline and had to stop the truck would stall. I did not have this issue before the truck was loaded. I finally got the stuff unloaded about 230 June 29 and returned the truck to the location. When I arrived, a man was sweeping the back of a truck out; I proceeded to the door not realizing that the location was closed. I went inside and stood awhile, then went back out to look for man in the truck he tried to hand me his keys for his rental unit. I explained that I did not work there and realized that the Manager must have forgotten to lock the doors. I then decided to contact the Oxford Police because I was concerned with leaving the location, considering the location is also Oxford Car Care and has lots of tools and equipment inside. I waited for the police to arrive and let them know what happen I then left. But the final issue was enough; I was shocked the next day to find out that I was being charge for 3 days rental. I assumed that I would be charge for 2 days since I was a few hours late, but not 3. So I called the regional number to dispute the charge. The lady explained that she would forward the information the location to fix the issue. I also explained to her all the issues I had; she said she was sorry for all the issues. A week later I still have not received a call from the Oxford Car Care or the Regional Manger about my problems or my refund. I have tried to call Oxford Car Care to be told every time I call that she is on the other line and will be with me, after holding for so long I just try back later to get the same. I must say I have never had this kind of issue’s with any rental company and as far as ever using U-haul again I will not. At this point I just want my money back, and will plan on going with Hertz next time. Sammie Carter