Ortmann Stair Co

Write a Review636-451-5422

CLOSED NOW - Opens atTomorrow 8:00am

I would give zero stars if I could since we never even received any of the product we paid for.

The husband and wife came out to bid our stairs and brought samples. We paid an $11,000 deposit on this $26,000 bid and they told us they were about 6 weeks out.

There was a brief discussion of canceling a few weeks later but we never fully canceled our order and absolutely never canceled in person, verbally or in writing, it was crossing our mind after how the business was handled, we felt uneasy about the entire process.

Today, roughly 5 weeks later, we received a hand written letter stating that they closed their company 30 days ago and they hoped we could find it in our hearts to forgive them as they gave a refund check of $5,000.

DO NOT USE THIS COMPANY, THEY ARE A HUGE SCAM AND THEY WILL TAKE YOUR MONEY!!!!!!!!!!!!

We have been in business for 30years. We pride ourselves in the personal service we provide our customers. Our custom stairs are built with routed stringers and wedge system to provide a squeak free Stair case.
Remodels and customer budgets
do not always allow for this system.
We have no record of ever doing work for a Rita H/ Rita W but would love to speak to her directly to address any questions she has:)

When did GOOD ENOUGH replace pride of perfection? When step rise was miscalculated, this company chose to place shims under EVERY step, instead of beginning again and building it right. It looks shoddy.