Higdon Furniture

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CLOSED NOW - Opens at 10:00am

Love the Higdons! Excellent management and sales team! Great prices and great furniture!

Beautiful store!! Truly enjoyed my shopping experience there

We had special ordered a sofa and loveseat from Higdon McBride of Paducah, KY in Feb 08 and paid for it in full at that time. In May 08, we were contacted and told that the furniture had come in but it was the wrong color. During that same conversation the sales person informed us that the company just wanted to refund our money and that the leather we had originally order had been discontinued. I told them that I did not want my money back, I wanted my furniture. Three days later I made a special trip to the store to try and resolve the issue. I had spoken to the owner of the store that morning and he informed me that I would be dealing directly with one of the store managers. When we arrived we were greeted by the manager, who made sure we knew within the first few minutes that he was ex law enforcement. Not sure what that was about except maybe some form of intimidation. We spent the next three hours trying to resolve the issue and the manager had told us to pick a different leather. So we searched through the leather samples and found one that was a suitable replacement for what we had ordered. The manager took our leather sample information and disappeared to the back of the store and came back about 20 mins later and said this leather would be available in Mid July and that he could order it. He then proceeded to say that there would be an additional cost. Immediately my wife was upset. I asked the manager how much money he was talking about, and this is were it got ugly, he told me it was going to cost an additional $2000 dollars over what we had already paid. (The next day I checked at a different store that sells the same products and found out that the second leather we had picked is actually a cheaper leather than the one we had originally ordered.) So to get what they wanted in the first place, which was to just refund our money, they inflated the cost. My wife and I truly believe that the real problem was that the sales person had made a pricing error in the very beginning and this is how they chose to cover that up. If you do purchase anything from this store, I hope you don't have any problems, because the employees, managers, and the owner, will stick together and you will lose. Like the owner had told me during a phone conversation, I am here to make money not lose money. So at no fault of our own, it has been over three months and we still don't have any furniture and now we have to start the whole process over. Thanks Higdon McBride of Paducah, KY for the GREAT CUSTOMER SERVICE you FAILED to provide.



VERY DISSATISFIED CUSTOMER