Lake Animal Hospital

Write a Review440-352-0606

CLOSED NOW - Opens at 8:30am

Do yourself a favor and look elsewhere! The receptionists up front were cold, careless, unprofessional and clueless. These are the first people your customers are interacting with before seeing the vet. They should be trained on how to do their job. Let's recommend a special food that you can buy at Petsmart (Banfield Hospital), but not give you the prescription you need to buy it when leaving. So I called them back to request a fax to be sent to the hospital so I can purchase the food. I called twice and spoke with a different person each time. After waiting an hour - it appeared that it was not coming.

I spent over $200 to run tests to diagnose a problem with my cat and had to jump through hoops to get the test results back. The vet never called me back to explain the results. I simply had to spend more $$$ for an office visit. They were unable to find out what was wrong with my cat. His back leg stopped working and it was dragging. I was upset and called to explain that I had financial trouble and felt like I had been taken advantage of. After that, it seemed like they genuinely understood my concern and offered to help by waiving the fee for my next office visit.

When I went to take them up on their offer - it was declined. I'm sorry, but there should not be an expiration date on a free office visit even if its only 10 days afterwards. They don't care about you, or your pets. just your money. Most vet/animal clinics are like this sadly but I did not have a good experience with them. I only went here because I lived in Painesville as a child and my parents always brought our pets there.

I've never had any issues with the care of any of my animals at lake animal hospital. I've taken all 3 of my dogs, and my cats with no complaint. The doctors are kind, and explain all procedures. The prices for visits and most procedures are well under any vets offices in the area. The receptionists are helpful but the place needs to be updated, with a little more technology. ( still doesn't get in the way of the excellent care my pets receive.)