M&V Auto Body Inc
550 W Colfax St, Palatine, IL 60067
Reviews
06/08/2018
Provided by YP.comGreat shop excellent work replaced my front bumper on my audi a 7 beautiful job they know what there doing again beautiful work
02/14/2014
Provided by YP.com--------CONSIDER THIS YOUR WARNING-----
My wife got T-boned into a snow bank where the car lifted off the ground and then slammed back down...It would of rolled if it wasn't for the snow bank...Both passenger side doors, front fender, passenger wheels, tires...essentially everything was thrashed on one side ..Wheel was bent out ripping off tie rods, messing up rack & pinion; axel bushing, steering wheel completely off.
We took our car to this place because it was close to the crash site.
(Allstate didn't approve using this place - now we know why) we thought we'd get just a quote to start this process....dropped it off and waited and week. Didn't hear anything. Finally called and the shady shop owner goes "oh yeah Allstate will repair it; we're ordering parts now"..I told him no one authorized repairs we just wanted a quote as you promised when we dropped the car off..he replies with "when you drop a car off here you automatically agree to get the car repaired no matter what the cost is unless it's totaled. So basically taking your car here leaves you obligated to pay whatever prices they make up. My concussed wife who has no memory of that day let alone signing paper work after we both requested WE WANTED A QUOTE ONLY and was assured by the owner this is what he'll do.
I called my insurance company and they said M&V told them we signed paperwork upon dropping it off. This shop took advantage of us; more so my concussed wife from the crash.
Called M&V back and asked about the tires and breaks since they were not working due to the crash; he said the tires were fine even though they had bubbles from the slamming impact; the breaks didn't rip off due to the crash, they were like that. He claimed the accident couldn't have caused this. We had gone to a VW dealership a week before the crash to get new tires and it passed a break test. He completely lied so this wouldn't cut into his margins of the allotted $ amount Allstate approved of if the car was not totaled. I told him I had the paperwork and he said he didn't care; it's whatever he thinks he should report to allstate as a cause of the crash. Liars.
He knew if he totaled the car he wouldn't be getting any business.
So after this whole thing we wanted to take it elsewhere...When I told him that he said that we had to pay a $400 restocking fee to cancel his orders for the parts we did not authorize. After a screaming match in his cat infested office; my insurance agent finally said if we have medical documentation that my wife was concussed while signing the paperwork it's going to get nullified in front of a judge. We did. So I finally offered the $400 so he could stop holding our car captive. When I took out my Visa credit card he said "NO CASH ONLY." Even though there are mastercard and visa signs all over the front desk reading "we gladly accept credit card". He claimed that we would put a stop payment on the card and to go to a local ATM to get cash to pay. What a Scum bag move. So to get the heck out of there and to get our car out of his shop I had to go to an ATM and pay him $400 cash.
Finally got the car and when he was totaling up the "restocking fee" bill. I saw on his computer that all the vendors were junk yards ALL OF THEM. The fact that Allstate was told the damage to the car is $5500 and all his parts were from a junk yard goes to show how much this guy wanted to pocket and how far he went to not total the car. At this point I realized that $400 is way cheaper than getting my car repair at M&V in the long run. This is the type of body shop that takes advantage of people and scams them by installing unapproved, untested junkyard parts on any car.
As I said...If you go here please let this review carry some weight. You've been warned.
Allstate even eluded that this is one of those shops that shouldn't be in business.
02/14/2014
Provided by YP.comTerrible liars. Will rip you off.
These guys will sell junk salvaged parts and lie to their customers or lie to the insurance companies to get paid...Your vehicle will have a lower resale value if you get it fixed here. WIll charge you to just bring in the car for an estimate that requires you to pay whatevr cost they drum up.
Shame on these people
Source: former employee. Stay away if you value your car.
05/29/2012
Picked up my car Friday and it is perfect. Great service
05/29/2012
Picked up my car Friday and it is perfect. Great service
12/16/2011
I was sent there my my Insurance company, the people there took care of me quickly and handled the rentacar for me. I was there 5 minutes to get the estimate, then another five minutes on the day to drop it off. Then maybe 10 minutes to pick it up. car looks great. It was 9000.00 to fix and took 3 weeks. i ran out of rental insurance and they shop didnt charge me for the rest of the rental. Very nice.I highly recommend. Also the guys waited till 7pm so I could get my car since I work late.
12/16/2011
I was sent there my my Insurance company, the people there took care of me quickly and handled the rentacar for me. I was there 5 minutes to get the estimate, then another five minutes on the day to drop it off. Then maybe 10 minutes to pick it up. car looks great. It was 9000.00 to fix and took 3 weeks. i ran out of rental insurance and they shop didnt charge me for the rest of the renatal. Very nice.I highly recommend. Also the guys waited till 7pm so I could get my car since I work late.
12/16/2011
I was sent there my my Insurance company, the people there took care of me quickly and handled the rentacar for me. I was there 5 minutes to get the estimate, then another five minutes on the day to drop it off. Then maybe 10 minutes to pick it up. car looks great. It was 9000.00 to fix and took 3 weeks. i ran out of rental insurance and they shop didnt charge me for the rest of the renatal. Very nice.I highly recommend. Also the guys waited till 7pm so I could get my car since I work late.
11/24/2011
Outstanding service! I've been going to M&V for years and unless my wife stops getting into accidents I'll be going to years to come!
11/22/2011
Provided by YP.comM&V Auto Body was a reputable body shop in the past. The new owners/management do not live up the the standards of the previous management. Do not let the name fool you, new M&V is not equal to old M&V Auto Body.
In the past, M&V Auto Body performed quality work, not necessarily the cheapest shop, but they were trustworthy and reliable.
The new M&V Auto Body management does not live up to the old standards.
Their work is of questionable quality and their workmanship is poor. They will not return your vehicle in clean condition.
My rear bumper was painted. The paint quality was not up to OEM standards. The vehicle was also really dirty when they gave it back to me. Come on, you can't put some paper on the floor mats?
Once M&V Auto Body had my money, they were not keen on providing continued support or service. They want you in and out. A shame and disappointing, the old management was not like that.
10/27/2011
M&V Auto Body is without a doubt the least qualified,least honest, and least accommodating automotive repair facility I have ever used. A routine dent-repair service resulted in the destruction of my car interior and complete malfunction of my car's satellite radio.M&V's services to my vehicle resulted in nearly $1000 worth of damages, and being without my vehicle for 8 days while my vehicle was repaired/restored by an alternate qualified repair shop. M&V damages vehicles without notifying the customer of the damages.M&V lies to prevent paying for damages proven to be caused by their work.M&V lies to insurance companies to protect their reputation. M&V encourages customers to commit warranty freud. M&V does not respond to letters or communications regarding receiving compensation for repairs due to their negligence. Please, avoid this shop. Avoid their dishonesty. Avoid their despicible service.
More Business Info
Modern Collision Repair
- BBB Rating
- Hours
- Regular Hours
Mon - Thu: Fri: Sat: Sun Closed - Services/Products
- Glass Repair/Replacement
- Dent Repair
- Auto Alignment
- Paintless Dent Repair
- Towing Service
- Rustproofing
- Wheel Alignment
- Frame Straightening
- Frame Repair
- Clear Coat Finishes
- Engine Repair
- Auto Body Trim Repair
- Plastic Welding
- Collision Services
- Suspension Service/Repair
- Body/Collision Repair
- Auto Body Customizing
- Paint Repair
- Color Matching
- Custom Painting
- Payment method
- amex, all major credit cards
- Languages
- Spanish
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Approved by Major Insurance Companies
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- Categories
- Automobile Body Repairing & Painting, Auto Repair & Service, Automobile Repairing & Service-Equipment & Supplies, Industrial Equipment & Supplies, Welders