Embassy Suites Palm Desert
Write a Review 760-340-6600
OPEN NOW - Open 24 Hours

74700 Highway 111, Palm Desert, CA 92260

Daily Mandatory Charge includes: 0.195% CA Tourism Assessment & 3% Greater Palm Springs Tourism Business Improvement District (GPSTBID) Assessment. Guests of the Embassy Suites Palm Desert hotel enjoy their stay in one of our 198 spacious two-room suites with either majestic mountain or lush courtyard views. Included with your suite is a complimentary cooked-to-order breakfast and a nightly Manager's Reception. This full-service, upscale, all-suite resort hotel is located in the heart of Palm Desert, California just minutes from Fabulous shopping at the renowned El Paseo Shopping District, Westfield's Palm Desert Town Center, and the River, 100+ golf courses, many of which are stops on the PGA tour, such as PGA West, Desert Willow, Classic Club & Indian Wells Country Club and many more, A variety of restaurants such as Ruth Chris, LG's Steakhouse, the Chop House, Mama Gina, Castelli's, Casino gaming at the Agua Caliente Casino, Augustine Casino, Fantasy Springs & Spotlight 29, World renowned medical facilities the Betty Ford Center, the Annenberg Center for Health Sciences and the Eisenhower Medical Center, The Living Desert Wildlife and Botanical Park, McCallum Theatre, Indian Wells Tennis Garden, Knott's Soak City. On-site recreation at the Embassy Suites Palm Desert hotel includes: Large outdoor pool with an adjacent whirlpool and spacious sun deck. In addition to these amenities, guests are welcome to enjoy spending some time on our 21 pickleball courts. Access to these beautiful courts is fee-based and reservations are available for private lessons and open play. Contact the hotel to make your private lesson or court reservations today! The Embassy Suites Palm Desert hotel offers several specials packages to enhance the experience for guests who are traveling on either business or leisure. Click here for more information.

Reviews

B M.

02/22/2018

Provided by YPmobile

Arrived around 10pm to friendly staff and smooth check in after a long exhausting drive. Got into our room and were going to bed immediately. Hide a bed was broken so waited for the friendly maintenance to try to repair it. He couldn’t and sent us to another room. Packed up our stuff and headed to the other room.

Once in the other room we realized it was not clean and had not been picked up. Blood was on the toilet and used feminine products in the trash. We called the front office and they told us we were moved there by accident. They asked us to return to our old room which we did. The friendly maintenance man brought in a new hide a bed and exchanged it for the broken one.

Once we were ready for bed (around 11:30pm) we realized we couldn’t get the room warmed up. The room was at 64 degrees. The kids were cold but we were just too tired to call the front desk again to fix another problem.

The next day the maintenance man corrected the heating problem. The second night we tried to watch a movie in the room and the repair guy was in there trying to fix it for approx 30 mins unsuccessfully.

The good:
Super friendly staff, the free reception hour was quick, pool amenities were great, the grounds were beautiful and the hotel was quiet.

Overall stay we’d rate it at a 3. The front staff asked how our stay was. We told them about the problems in a nice respectful manner. My advice to Embassy Suites staff is to offer compensation to guests who experience so many problems. We didn’t ask for any compensation and they didn’t offer any. Would we stay here again? Probably not, we would check out other hotels in the area.

Wasn’t the worst experience, but it could have been better.

More Business Info

Hours

Regular Hours

Mon - Sun:	Open 24 Hours

Extra Phones

TollFree: 800-362-2779

Phone: 760-270-9850

Brands

Embassy Suites

Payment method

mastercard, travelers checks, visa, amex, cash, check, debit, discover

Other Link

http://embassysuites3.hilton.com/en/hotels/california/embassy-suites-palm-desert-PLMDRES/index.html

Categories

Hotels, Corporate Lodging, Lodging, Meeting & Event Planning Services, Wedding Chapels & Ceremonies, Wedding Reception Locations & Services