Cobbe Family Dental & Orthodontics

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My 9 year old lives going to the dentist now. Best place ever. No pain. Very professional and very fast compared to other places

My daughter was so afraid of the shot and all she wanted was her mom to sit by her side for a few seconds. They refused. They stated that they don't allow any parents in with the children while they are getting their teeth worked on. My daughter was in tears and said she would be strong and would not need me as long as I could be there just for the shot. They still refused. She was so upset and I had to take her out. We are looking for another dentist now. I don't know why I could not sit with her for 5 minutes. These are little kids and just want to feel safe.

I had been taking my three daughters here for over 5 years. But I then had the worst encounter with Evelyn (whom I later found out was the GM!), which I don't want any other client/patient to go through. She told me in a very abruptly rude way that there were no drinks allowed in the waiting room that I was in with my 2 daughters, while my third daughter was being worked on. I told her that I was sorry, and that I was unaware of that rule because there were no signs and I had never been told that before. She proceeded to stand in my way of getting to one of my three daughters(so I could bring her with me out of the space that we couldn't have drinks in) She just stood there blocking me, pointing to the other waiting room (where drinks were permitted). I was very patient with her and explained that I needed to get to my daughter to bring her with me. And she still wouldn't move???? A professional and courteous thing to do would have been to offer to maybe take my drink up to reception while I got my kids...So after getting to my daughter, I then go to the reception to fill out a comment card to let the "people in charge" know what just occurred and how unhappy I was about it. While doing so, I asked one of the receptionists who the comment cards went to, and that's when Evelyn came up and snidely said that they come straight to her and don't go any further. That's when I asked if there was an owner that I could have it routed to, so it wouldn't just get stopped at her, but instead go to the owner/s who may want to know how she treated me... That's when she said with major attitude "let me do you a favor, I'll just get your charts and you can leave." I couldn't believe what was happening. This was all taking place at reception with a lot of employees watching who didn't interject what so ever. More than likely because she is the GM and they didn’t want to risk their job over me… So as my daughters are finishing their cleanings, I just couldn't stop from crying. I could barely even stop when my daughters came up to me. I was blindsided by what she did, just dumb founded. It was not even a misunderstanding on my part; she must have evidently had a bad day and wanted to take it out on me!! Hopefully the owner/s sees this post, because my sole intention is that they are made aware of this incident that occurred there so that no other client/patient will experience anything close to what I did that day. And I have to say, that before this horrible occurrence, I loved this dental office. But that was more than enough to do it for me!