Jeanie's Coin Laundries

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I have used this laundromat many times and only once was anyone present to assist. Last time I went in (Dec. '17), one of the giant washers took all my quarters, but wouldn't start. I always lay out the required # of coins on top of the machine so I'm certain I have correct amount. When I tried calling the phone # they list for assistance, I never got a "live" person & left numerous voice msgs., all to no avail. I'm out the $$ and don't plan to return there.