Enterprise Rent-A-Car

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I was as usual very pleased with the service and vehicles that I have rented from Enterprise within the past 2 months. The driver that took me to my work place after returning the vehicle was pleasant.

generally i am happy with my rental from enterprise but this go around it was a bit disappointing. when i went to return the car i had to go to a different location because the one i rented from was closed, no big deal, not a problem. when i got to the open location i was 30 minutes late on returning the car, but they were so busy i had to wait another 30 min. before someone was available to check the car in. still not a problem, i get it their busy. the problem started when they tried to charge me more for the car than the amount stated on my agreement. now mind you i am at a different location but i did bring my rental agreement with me and gave it to the woman checking me in( who was clearly in some sort of authority position because everyone else there was asking her permission for certain cases). long story short i corrected her on the price then she charged me an extra hour, a half hour i was willing to pay for i was late but waiting to be helped i shouldn't have to pay for and on top of that she charged me for extra insurance that i declined which was clearly stated on my agreement. when i asked her to credit the amount back to my card she said she would have to clear it with a manager and that they were not in. so i still haven't received a credit or a phone call. i have had to take it up with my credit card company.