Enterprise Rent-A-Car

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Our rental started out great, became a disaster, and because of my persistence, became barely acceptable. If read by Enterprise personnel, please see rental agreement and ref 6912H0 and 606565. We reserved a minivan at the 23rd Street Office with a reservation #. We specifically reserved a minivan that had stow away seats because we had both people and precious cargo to take to family for Thanksgiving. Upon arrival at the 23rd Street office, we were informed that the reservation was actually at the beach office (we had just driven to PC from the beach), but that in reality, neither office had minivans. No accommodation was offered or suggested. It appeared that our Thanksgiving was ruined. As we walked dejectedly to our car and tried to think of a way to salvage things, I noticed several large church-style vans in the parking lot. I went back into the business, and inquired of the associate (Jason) if any of the large vans were available. He said I had to talk to "that guy". "That guy" introduced himself as the manager and was able to put us in a large van at the same cost as the minivan. The reason I wanted a minivan was that the seats fold out of the way. The seats in the large van did not fold out of the way, and were not designed to tilt at all (had to tie them up with the seat belt). This made it extremely challenging to load our cargo, which I finally achieved with cramped muscles and pouring sweat. I do not understand how our reservation was at the wrong location, the vehicle was not available and no suggestion was made to accommodate us. Terrible customer service. The manager was friendly and helpful, but why did I have to beg for a substitute vehicle? Unacceptable.

Cannot say enough about this team. They make the experience wonderful....and easy. Thank you so much.

I have NEVER had a bad experience with Enterprise. It amazes me how the staff there keeps their cool under such insane pressure. I am always treated like an old friend whenever I go in and I especially love J.J. (or "Happy Eyes" as I call him, because he always looks soo happy!) But all the folks at Enterprise are the BEST...they get my 5 stars ANYTIME!

Great service thank you and this company for allowing me to rent a vehicle when don't have the credit means that others rental companies require and can't say enough about the service and respect and professional service I received both times I recently used you from this place they all were very busy and made sure everyone was addressed and made me feel comfortable while waiting they get 5 stars would give more it was able! Thanks Morris Harvey