Hertz

Write a Review201-261-5960

CLOSED NOW - Opens atTomorrow 8:00am

DO NOT Rent from this location. I have had the most horrible experience. I returned my car on 9/12. Everyday since 9/12, I get calls from Hertz customer service telling me to contact them because the vehicle has not been returned. I have called customer service on multiple days and I have spoken to a different customer service rep each time. The person takes the information, tells me they will sent the info to the rental location so the contract can be closed yet the next day I get the same call. The second to last customer service rep said he completed a form and sent it to corporate to resolve yet after 48 hours, I am still getting calls. Today the latest customer service rep says she has escalated it to her superior and has said that she can assure me it will be resolved today.

Apparently the site is fairly new and definitely has training issues. It is a small location and the two people there seem overwhelmed.

10 days after returning my rental and the contract is still not closed, I do not have a receipt and customer service has no problem in inconveniencing the customer and asking me to keep providing my information OVER AND OVER AGAIN to no avail.

Their system is broken!!!! Customer Service is ineffective and not empowered to resolve the matter. The location is unreachable by phone.

Today the rep asked me if I could go to the location. I LIVE IN FLORIDA!!!!! Are we serious.

Stay away from this location and HERTZ for your sanity. Pick another rental car company all together.

This place is one of the worst places I have done business with. Make sure you read the contract from bottom up. They will tell you one thing and write another in contract. Then charge you after a month.