Jenny Jon Fine Shoes

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CLOSED NOW - Opens at 10:00am

This is a store with terrible service, and a very poor and not clear return policy.
my story is long, and at the end it was a terrible experience.
Bottom line, consider other stores for your child's shoes. These are terrible sales people, and judgemental on kids.
Terrible service if you are there for their sales, and no return policy.



Would never go there again!, I don't know why I shopped there for 4 years!! I always felt unconfortable

Awful owner. He hates children and all customers. NO RETRUN POLICY.

Great shoes, Terrible service, very disrespectful. and

NO Return Policy, which they did not make clear when you buy their merchandise

Terrible service, very disrespectful. and

NO Return Policy, which they did not make clear when you buy their merchandise

Be aware, this store has the shoes and brands that are great, but terrible service and Brutal return policy.

they are not clear on their policy until you need to exchange or return something. They are very judgemental on the children and have very little tolerance for them.

I will never go there again.

And would like to pass the word of poor business to everyone.

I've been a customer of Jenny Jon for 10 yrs, but will never return after my last experience. I found out the hard way that they do not accept returns and only issue store credits within 30 days. Additionally, store credits can't be used for many sale items.

In a nutshell:

I was 20 days late after trying to exchange shoes within the allowed time frame, but couldn't exchange due to a big sale. Also, I was given vague return information and later treated with little respect- and offered no alternatives.

In detail:

I bought sandals for my daughter at the end of June, without her with me. I asked about the return policy and was told I could get a store credit/exchange only. No time limit or sale exemption info was given to me at the time of the original purchase.

The sandals didn't fit, so I came back in July with the shoes to exchange in hand. Most everything was on sale in the store that day. We found a pair of shoes, but the salesperson said I couldn't use a store credit to purchase them. We decided against the sale shoes and left with the original sandals. The salesperson didn't suggest turning in the sandals to obtain a store credit slip since I was a few days from the store credit deadline. In my mind, I had no item to exchange for, so I held on to them- plus I didn't realize I had a time limit.

We were away then came back home- but I had misplaced the bag due to moving. Finally I found the sandals and went to return them, now (mid August). I brought my daughter again. The salesperson saw me walk in with the bag and asked 'what I had'. I showed him, he told me he would not accept them for store credit or exchange because I was over the 30 day limit. I explained that I was unaware of the time limit and asked for an exception since I was in the process of moving and couldn't find them and because I am a longtime customer. He acknowledged, but would not grant my request. I was late and he had a strict policy- no exceptions.

I told him that it was bad business not to try to accomodate a steady longtime customer and that I had many other retailers to choose from. Additionally that these retailers offer a more favorable exchange policy- cheerfully refunding money with no time limit. He told me that I should go shop with them! I tried to explain that I had come in mid July but there was the sale- but he walked away from me, not listening and kept shaking his head.

I told him he lost a good customer, but I doubt he cared. I even checked back in to make sure he was an owner & the final word... he was.



What I think should have been done:

When asked full details of the exchange policy should've been disclosed. Back home now after all the trouble, I see the slip does state a 30 day store credit time frame- but it doesn't indicate that the store credit may not be used for certain sales. Also, I feel that a policy so strictly enforced should have prompted the salesperson on my 2nd visit in July to warn me that I should get the credit slip at that time (since I was close to the 30 day cutoff) rather than allowing me to leave with the shoes.

While I realize I was over the limit by 20 days- I feel he should've offered a 'goodwill gesture'. Maybe a credit for 1/2 the paid price or a full credit if I purchased a certain dollar amount in shoes that day.



My final thoughts:

I am bothered most that he really didn't care to keep me as a customer, or to at least try to be empathetic.

Luckily, the shoes offered at Jenny Jon are easily found at Nordstrom (returns accepted at anytime) or online retailers such as Zappos (which will ship and return ship for free within 1 year of purchase).

I hope this complaint of my poor customer service experience will serve as a 'buyer beware' and warn others before losing their money to Jenny Jon like I did.