Briargate on Main

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CLOSED NOW - Opens at 9:00am

This apartment complex has a great location! But that is where the good things end. Sure the apartments are nice and pretty, but I actually want things to work.

I have lived here for a month now and still do not have a working washer and dryer.

When I walked through the apartment before signing my lease I voiced several concerns that I was promised would be fixed before i signed my lease. I should have insisted on seeing it again before signing. When I walked into the apartment none of those things had been done. The apartment was absolutely filthy, it was not painted, and there was no washer, or dryer. When I went to the front office to complain the office manager instead that I was lying and the apartment was painted. But she would send a maintenance person to address my other needs. The maintenance person came to my apartment and confirmed that it had NOT been painted, and also informed me that it was his first day back from vacation, and he told the office my apartment was not move in ready before he left for vacation. But they let me move in anyway. He fixed the minor things that needed done- the fridge needed set up and so did the stove. and he scheduled housekeeping to come and clean, but that was it.

When I went back to the front office to ask when the painters where scheduled so I could know when to move my stuff in, the office manager again in sited it had been painted. So I finally brought her some pictures, and she was very apologetic, realizing she was wrong. But apologies don't mean much if your not bona follow through with them



On to my biggest concern right now.

We did not receive a washer and dryer for 2 weeks after moving in. Then I went into the office on my day off and asked about it again, and was tad oh the washer is here, its just been in storage the last week. Well why couldn't they have out it in sooner? because they only have 3 maintenance staff- 1 of which is still in his probation period and isn't allowed in occupied apartments without one of the other.



So now I finally have a washer and dryer and I can do my laundry myself right? Wrong. It worked for 2 days and on the second day I came home to find that while the washer was in the spin cycle, the entire canister that spins had fallen out of the tracks and onto the floor of the machine. I am now on the second week of waiting for it to be fixed. Since phone calls and in person trips to both the front office and directly to the maintenance staff doesn't seem to work, maybe a public review will.



All in all, if you are looking for a place to live. this is NOT it!

Can't wait until my lease is up!

Be aware that if you choose a first level or ground apartment you will pay $10.00 more. If there is a garage available, it will not be near your building. If you are on the north side of any building, there may be an ice problem. People have fallen down. I am a witness to that. The first time I reported face to face with management, I was told maintenance "does not" do the ice removal but an "outside" company has to be called. They threw salt on top of the ice which did nothing. My daughter just had a baby, and the ice is still there. Her friend fell and hit his head on 3-28 2013. I calledmanagement to tell them and they never asked how he was! The reply was, "that per the lease agreement notation, that maintenence is not obligated to deal with the ice, but they try to keep it clear as a "courtesy." I was given a number to call "resident relations." Today is Saturday 3-2-2013. Tirsa told me, that she didn't think that maintenance could clear it today, but more likely on Monday. Seriously? My daughter brought the baby home today...I asked "Who is responsible if someone falls and breaks something? There was "no reply." My question should have been " Do we contact a lawyer to get them to remove the ice, or after someone seriously gets hurt?" Also, there is no street light the area is dark...try walking on ice in the dark.