Dr. Lisa A Casalenuovo, DO

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Oh where to start....first of all if there was an option to not give any stars, that would be my rating. From the beginning of my pregnancy, I have had nothing but a terrible experience with this office. I can't say I had a terrible experience with Dr. C herself, because she's never seen me! I am at the end of my 5th month of pregnancy and have yet to see her! Her staff has never been anything but impatient and rude with me when I call with a problem or question. At my 13 week appointment they took my urine sample, tested it, came back with a positive UTI testing and never called to tell me or prescribe me antibiotics. I did not know until my next monthly appointment when the nurse practitioner asked if I had finished all of my meds. That's when we found out no one had bothered to call and communicate this to me. They then had to re-test me and create a lot of stress on a woman who had already been through a miscarriage only 4 months prior to this appointment. We also had a lot of conflicts with them when it came to scheduling for our anatomy ultrasound which was scheduled for today. I arrived with my husband, mom, and in-laws who had all taken the day off of work to drive an hour and a half to the appointment, only to find out the ultrasound tech had left early and we needed to reschedule our appointment for a later date. We made the appointment a month in advance and had been eagerly awaiting to discover our 22 week old unborn infant's gender and appearance. Instead, we were treated as if it was OUR fault for being upset that the appointment was cancelled without even a phone call to tell us ahead of time. We asked the RN to point us in the direction of someone who could take care of our problem. Rather than being understanding of why I was standing there sobbing and upset, she was nothing but rude. My husband then point blank asked to speak to whomever was in charge. The dark haired nurse responded by yelling things such as "I'm in charge", "You guys made an appointment (Which is the reason we were upset in the first place?!), and "I'm a Registered Nurse!". She finished her rant by telling us that we needed to find a new Dr. and that they were calling security on us. Sure enough as we were leaving the hospital, we saw several security guards running over to the office. We don't know what they told the guards we were doing, but it was obviously a huge lie about us being violent and disruptive. In summary, unless you want to be disrespected to in public, not see your doctor, not communicated to properly, or possibly held up in "hospital jail", I'd suggest seeing another doctor-I know we will from here on out!