Exotic Nails

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I have been a customer of Exotic Nails for about 4-months now. I love the way my nails come out every time which is I why end up coming back. However, I recently had a terrible experience. The service was unsatisfactory! I was in a hurry to get my nails done on a Saturday afternoon and I rushed out of my house with only my Discover card in my purse. I went to exotic nails, got a gel manicure and it had came time for me to pay. I handed them my discover card and they said they didnt take discover. I was so embarrassed because I had no other forms of money on me! I decided to let the worker know that I would have to go home to grab another source of $$ and I would be right back. I left her an personal item that was about the same value as a gel manicure to assure her that I would be back and she started to make a scene! She wanted me to leave my $700 iphone with her and I kept trying to calm her down and tell her that didn't make any sense and I would do no such thing. After 10 minutes of being yelled at and humiliated by the worker I got in my car and proceeded to go home (of course the lady got a picture of my drivers license and my license plates which I was not to thrilled about). I came back about 30 min later with my tab in cash plus a 20% tip for the inconvenience.



I was very upset that the worker did not recognize that I was a frequent customer and understood that I had always paid and tipped her every time. It was extremely upsetting that she made the situation worse by making a scene when she shouldn't have.



Just because of the customer service I will NOT be returning to Exotic Nails.



*And to think she made such a big deal for 25$ with a frequent customer. Shows this place does not care about customer service, which is key in the success of any business.