Pasadena Pets Veterinary Hospital

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CLOSED NOW - Opens atTomorrow 8:00am

I live close by to this Vet.  I called at 5pm and got an answering service.  (They stay open until 6) I explained this was an emergency. My papillon was bitten by another larger dog and the wound was deep and bleeding. The answering service said she would have someone call me right away.  I asked if they took walk-ins for this type of situation. She said yes and they were open until 6.  

At 5:15 I decided to jump in my car and head straight there.  My little girl was in shock and crying from pain.  I arrive at 5:25.  I tell the receptionist what happened. She said the docs were with other patients.  However, she would see what she could do.  It is now 5:38. She returned stating they close at 6 and would not be able to see her.  I told her I could wait as this was an emergency.  She said she was sorry they close at 6.  I was in complete and utter shock. Anyone who cares about animals could see my little girl was in dire need of attention.  

Guess what, they CLOSE at 6!!! This is the most uncaring clinic I've ever experienced.

This facility seems to be fine for routine care, but they really seem to fall down when it comes to other things. Case in point: if you have a pet that you've just spent hundreds of dollars on to find out that they have cancer and should be humanely euthanized, would you call, expecting a sympathetic ear based on these reviews? What do you get instead? "Oh, we're sorry, we're not taking any new clients right now."  Oh, BTW, so you won't take my pet even though she had an appointment 2 days from now? "No, but we'll go ahead and cancel that appointment." Yeah. Good job. Lots of empathy there.
make sure your pets have their flea meds. My indoor cat, who doesn't have fleas, spent a day there for a biopsy and picked some up. Which also happened to carry typhus and knocked me down for two weeks.  So, being responsible and wanting to let them know, in case anyone else has gotten sick, what do I get? Defensiveness, attitude, denial. Good show office staff. Ignore the fake reviews on Yelp