Ulery Dental & Orthodontics

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CLOSED NOW - Opens at 8:00am

This practice will provide good customer service in order to look you in as a patient, but once they have you, forget about it. Case in point, I have spent over $2000.00 to have upper & lower partial dentures. From what I have learned, dentures require a lot of adjustment by the dentist in the first 6 months or so. Well, where at the beginning this office was very accommodating in making appointments & working me in when the pain had gotten really bad (prior to the denture work), now that they have my money, it takes no less than 1 week to get an appointment for an adjustment that will take no more than 5 minutes and during which I have never even seen the dentist! I am told by the office manager, Stephanie, that once you have been seen by a dentist, you may not be seen by another dentist regardless of the difficulties you are experiencing. I have been put in a situation where I have to go without my teeth, unable to eat for a week or more! You see, at least under my dental insurance plan, they cannot charge for adjustments for the first 6 months, which clearly has translated into "if we can no longer make anymore money off of you, we are going to make it as difficult as possible for you to get into the office & receive some relief. Believe me when I say, I am not a person who runs to the dentist for every little thing (if that were the case, I would not have required dentures!), however, when the dentures have been adjusted to the point where they cut into my gums causing them to bleed, when they have been tightened so much that it takes me about 10 minutes just to remove 1 plate (not just me either, because when I was able to get into the office, it took 3 people, including the dentist, more than 20 minutes to get 1 plate out of my mouth!). The office manager has actually told me that "no dentist will work on a patient when another dentist has started the work!" Really?!?!



Unless I want to go to another dentist & pay the new dentist for her/his work, I am stuck with these gougers for the next 4 1/2 months!



Please, please, please, do not make the same mistake I made! Keep searching for a dentist because this is the last place you want to spend your money & be left in unattended pain!

This dental practice was one of the worst mistakes I've every mad in my life. I chose ulnery dental because they were in network with my insurance provider, I wish I would have done a little research before settling with them. I had a lot of dental issues and I was looking to correct those issues. I am 34 years old and I had feared the dentist as long as I can remember. My pregnancy did not help, because the decay that was going on with my teeth seemed to get worst after my pregnancy. I had to have all of my upper teeth removed. This was so hard for me being a young woman and having to have all of my upper teeth pulled, depressing to say the least. The way this office made me feel I will never forget. First, when they did my impression for my upper teeth it toke them 3 times just to get the impression. As I stated, my teeth were severely decayed, and the coldness of the mixture was extremely painful. As I squirmed in the chair the dental assistant was not phased by this, she continued to shove this mixture in my mouth for a second and third time while chatting with another dental assistant. The doctor that I saw put me on antibiotics and Motrin until the day of surgery. I was in so much pain that I was taking Motrin daily just to ease some of the pain. Once I ran out of Motrin I had to call the office for a refill. I had to reschedule my surgery on one occasion because my husband could not get the day off, and I had to wait an additional 2 weeks for surgery. I called the office for a refill for Motrin and the young lady that answered the phone told me that that would be the last time that she was going to ask the doctor to give me a refill and I needed to go to the store and purchase Motrin. I explained to her that I pay over $100 for insurance per pay period and I wanted to utilized my insurance, and besides, I would have had to take 4 Motrin pills just to equal up to the prescription strength that the doctor prescribed to me. She continued to be rude, she acted like i was asking her to refill a controlled substance or something, and to be honest, I can't help but to fill that they prejudged me because of the condition of my teeth. I opted to have my surgery done else where due to many other incidents that I had with this practice. On the day of surgery the surgeon tried to put the denture in my mouth and it did not fit, the denture was way off. It didn't even fit in my mouth. Now this could have been the fault of the lab, so I won't blame that entirely on the practice. The dentures itself was of poor quality. If you are searching for a dentist I would stay far away from this place.

Whomever was answering phones at this office on Tuesday, 7/20, was incredibly rude to me this morning. I am still recovering from the lack of professionalism this woman had. She treated me as though I was doing her a disservice by calling her. Well, you are getting PAID to be there, receptionist lady. Don't treat me like it's My fault that I have questions and concerns. I don't deserve your attitude. If someone has info on a number I can call to make sure whoever is paying her knows she is not doing her job, please let me know.

I have visited this dental office several times and after every single vist I left there very unhappy. I sat there on numerous occations waiting up to 1hr and 45min to be seen. In one instance I sat there once again for an hour and 40min and confronted the front desk. Come to find out the young woman behind the desk never pulled my chart. As far as they were concerned my appointment never existed. WHAT IS THE SENSE IN HAVING AN APPOITMENT IF THEY JUST SEE YOU WHEN THEY DAMN WELL FEEL LIKE IT!!! Lucky for me, I received a letter from my insurance stating that after taking a recent survey they dropped Ulery Dental as a member. Not too long after that Ulery sent me a letter in the mail as well claiming that my insurance is no longer accepted by their office and started bad mouthing my insurance company in a very unprofessional manner. Well it's been two years now and go figure the crown work I had done cracked and feel apart now I have to repay $175 to have it redone by my currant dentist.