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DJ
Danielle J.

04/04/2016

Provided by YP.com

I always support local business and small ma and pa shops. However, if you don't have respect for your repeat customers then I will no longer rave about your business.

The owner was friendly and eager to help me at the time I needed service. 2 years later it started to yellow (my car is white) so I took it in. He immediately was defensive and raised his voice. I said I felt he was being a bit abrasive and He basically told me that he didn't guarantee any type of patch repaint and threw his hands up in the air. I asked him to lower his voice (my 2 year old son was in the car with his window down) he yelled "this is how I always talk." if your company doesn't stand by your work, I feel you can't be trusted. Customer service skills are lacking and had he calmly told me there's nothing he could do to help, I would have moved on (no complaint needed). Not only is this mans work subpar, but he doesn't guarantee it, & his inability to communicate in a respectful manner is less than pleasing.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat:
Location
Big Oak Auto Ctr
AKA

Bump & Grind Auto Body & Painting

Category
Automobile Body Repairing & Painting
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