Ultimate Textile

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CLOSED NOW - Opens at 8:00am

Absolutely horrible customer service!! I will NEVER use this company again, and will warn anyone who inquires about them. I placed an order through Amazon Prime. Order arrived on time, however, quality was inferior and I couldn't use the tablecloth for what I needed it for. Upon requesting a return, I saw that I would then be responsible for return shipping as well. I wasn't happy, since I'm an Amazon prime member, but after NO RESPONSE to my email inquiry regarding the return shipping fees, I paid the $11 in shipping myself. Once I received my refund, I noticed that this company removed an ADDITIONAL 20%!! I emailed to inquire what the reduction was for and I was told that it is a restocking fee. This company placed a 20% restocking fee on a small tablecloth that they packed by shoving it into a clear plastic garbage bag and calling it eco-friendly by saving on packaging materials. I am appalled by their means to collect whatever money they can on returned products. They should be embarrassed...this business will not last this way!