Health First Sleep Centers

Write a Review321-724-0015

Please don't even think about visiting this center. Take your business to some other Sleeping Center. This is the worst customer service I have ever encountered in recent years. First, to enter the Palm Bay HF Sleeping center, you have to ring the doorbell. And they don't come right away. After that, you have to wait and I was wondering if I was at the right door. And it only takes the tech less than 10 minutes to explain the whole process. You don't see a doctor or any real health personnel. And their billing department was the worst since they don't care if the insurance Pre Authorization means anything. Tiffany, the billing supervisor, would tell you they only bill and whatever insurance claim they see is whatever they go by. When authorized service had payment discrepancy with the insurance payment, they just want to collect what is due them. They don't even pick up the phone and call the insurance company when I asked serious questions about the disconnect and discrepancy. And it's the tone that they made me feel like I don't know insurance that really aggregates me. I had to deal with the insurance playing the game, and the billing of Health first billing on both ends until I figured it out. The billing dept is no help at all to catch the insurance game/mistakes, a very incompetent team of people under Tiffany, or maybe they don't care as long as they get their money. Patient care is not in their dictionary at all either at the center or at the billing end. I have lousy patient care at the center and customer service at the billing is the worst. They don't know anything and not very professional, and expect you to figure out where the disconnect since it's not their job in the insurance/billing department.