Payson Dental Care

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Started in January 2016. My lower bridge was giving me trouble and asked Winterholler if he could make me another bridge. He told me he had a great implant denture. I made appointment to get information. I wanted information before I gave him over $8000, re: possible problems. Winterholler decided not participate in the consultation but sent assistant - said assistant was authorized to speak for him. Wife and I asked TWICE what possible problems might occur with the fixed implants and the removable implants. She stated that sometimes bone grafts had to be done to make the implants work. I asked again, what other problems might occur and she said none, that only bone graft problems could occur and that Dr. Winterholler could fix that. She said he guaranteed his work and that she'd never seen a person have a problem with his work that he didn't fix. We also asked her what the main differences were between the fixed and the removable implant dentures and she said that there was really no difference, only that one could be removed and they were the same quality. During the consultation, Dr. Winterholler walked past the window with a cup of coffee, looked at us and kept walking. I finished speaking with his assistant, and gave Winterholler over $8000 out of our savings. Seven months later I am without any lower teeth/implant denture. I have had 12 or more appointments, gone through relines, relines (goop smeared onto implant denture); trimming the implant denture (which ruined it as then food can creep up under the implant denture and your gums; more relines, denture popping out when I eat a soft dinner roll... then after much complaining, Dr. Winterholler tried to craft a second implant denture and after several trial and error fittings and fixes, this second implant denture is actually worse than the first one. It will FALL OUT of my mouth without even biting on things, just when I go to speak. About three months into the work, Winterholler informed me that there would be lots of trial and errors, re-do's, relines, and many months trying to make it work with tighter locator cups, endless adjustments, etc. He admitted in an email to me that he did not tell me these things at the beginning, when I asked for this information. The only recourse if the removable implant dentures do not ever work, is to upgrade to the fixed implant dentures for another $10,000. After 7 months and over $8000, and after he withheld complete information about possible problems, I have gone to another dentist to start from scratch. This implant dentist made my upper implant denture and it fit perfectly the first time he put it in and has worked great for two years. Fits and stays in place. He is now going to start over and make a lower implant denture at a cost of over $10,000. Winterholler keeps saying he will do this and try that (he doesn't want me to file a complaint) but I am 67 years old and have lost 28 lbs. because I cannot eat. I have sores on my gums, my teeth fall out, and I am now being treated by an Ear/Nose/Throat doctor for a swallowing disorder that can be a result of poorly fitting dentures. I will have to sell one of our cars to have enough money to pay the second dentist. When I started complaining, Winterholler became ugly and sarcastic. He tried to conjure up reasons why this is MY fault. He gives about ten options on how he can fix this, but I am out of weight to lose and out of confidence and trust in this provider after seven months of nothing working. The other dentist has said he won't use any of the methods Winterholler previously tried because they haven't worked, TWICE. Beware of this dentist - get everything in writing and search the internet sites for dental reviews to see for yourself... and the Better Business Bureau..... before you use this provider. I am posting so maybe others won't have to have the experience I have had. You can email me to see a video of my lower implant denture FALLING OUT OF MY MOUTH. SR

I went to Payson Dental Care after being referred there by my husband. They gave me the most thorough exam I have ever had - checked teeth, gums and also gave me a check for oral cancer. The office staff was very professional, caring and knowing. Their equipment is state-of-the-art, which is amazing living in such a small town. I recommend this office every chance I get!!

Everyone is very friendly and knowledgeable. I really like the fact that when you go in to have your teeth cleaned, they check your whole mouth for problems instead of just focusing on teeth and gums. Your records are stored in the computer so they can easily track your status from visit to visit. Also, the digital xrays are a big improvement over the old film ones.

Payson Dental Care has proven to be an all around amazing dental office. They have a positive uplifting staff that always makes you feel welcome. They are sure to meet all your dental needs and work with you on finacial concerns. I am a recent patient who has never cared for the dentist, however after my experience with Dr. Winterholler i now enjoy going.

I called Payson Dental Care because I was having pain in several different areas of my mouth. I was able to get in the same day I called and the staff was full of great information. I left the office knowing exactly what I needed to get done, and knowing I had the best doctor doing it. I would recommend this office to anybody!!

My daughter was 5 and a little apprehenive about the dentist. But everyone at Payson Dental made her first visit to the dentist a great one. Dr. Chris counted her teeth and made her smile! The Happy Visit was a visit to remember! That experience made a positive impact on my daughter's attention to caring for her teeth. Thank you Payson Dental!