Come Correct Customs

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Audio Engineers, I would not recommend to anyone!
I got an estimate to get an Android radio (Amazon) installed in my SRT-10. I explained there were factory amps that were tricky to get to work. Jay told me that their labor rate was $99.95 an hour and it would take 3 hours to install. I asked how much, and he said $300 and we agreed. He put the radio in, and no sound. Jay ordered a harness. I asked what I owed, and Jay said nothing. We agreed I would pay $150 for the harness and labor. We agreed it would be $200 when he finished.
I came back Friday with a wiring harness I bought. He tried both harnesses, neither worked. I showed him there was another amp. He said he would have to take dash apart. I asked Jay if we were still good on price and he said don’t worry we got you covered. I called back, and he said they had the dash apart but had to work on another vehicle and he would call me. He never called. I called Monday and Tuesday. He told me that he had other vehicles.
I called Thursday, Kaci answered, I asked for Jay. He said he should finish today, and he’d call me when he was done. Jay called at 5:30. Jay pulled up the bill and said this is stupid there is no way I can charge this. He tried to fixit and sent me two bills $1135.17 and $835.32. He told me not to worry about those. Jay called Kaci. They talked, she hung up on him. I gave him $200 plus an extra $100. I asked him if we were good, he said yes, and he would send me a receipt tomorrow. He also agrees since they did not tell me the install would be more it would not be right to charge more than the original estimate. He said it is bad business. My wife said it is not right to change the price without letting the customer know. Jay agreed. I asked him again if we were good and he said yes just give me a good review. I said no problem. We shook hands. I went to leave and noticed everything wasn’t working right. He said to reset the radio and give him a call tomorrow.
Friday, I received a call from Jay asking if the lights are working. I told him no. I told him just wait until I get the amp and he can fix it then. He insisted I come by. I went there and Jay started working on the radio. I was asked to go to the office to discuss something. Kaci asked me what I was going to do about my unpaid bill of @ $1400. I didn’t know what she was talking about. I paid my bill in full the night before. She said we don’t work for free and they put a lot of hours on my truck. I explained to her the night before and I had already paid my bill and I didn’t know what she was talking about. She said pay the bill if you want your truck. I called my wife. I told my wife what was going on, and Jay ask her to come up. Kaci called Pearland. Kaci explained there was a bill and he think we charged too much. She wasn’t going to release my truck until it is paid. I then explained I had paid the bill in full last night and I just stopped by to fix what was not done right and all this happened. My wife also corroborated my story about the night before. Pearland officer referred to a sign on the wall vehicles are not released until bill is paid in full. My wife stated Thursday night after payment was made and Jay released the truck which means it was paid in full. The Pearland officer suggested we do what it takes to get the truck back and this was a civil matter. I pulled up the receipt that said the balance was $835.32 and said I paid $300 last night. I suggested to pay $535.32 to get the truck. Kaci agreed. I paid this. I was emailed a bill for $1634.92 before getting the correct bill stating paid in full.
All the time they bill is estimated and I believe exaggerated. All this could have been avoided if som...