Horizon Pools Landscape & Nursery

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CLOSED NOW - Opens atTomorrow 8:00am

I used Horizon Pools and Landscaping. What a mistake. Horrible Experience. The "Project Manager" is the owner's daughter and is completely incompetent at her job and horrendous at communication. At every single step - from dig to tile, to plumbing, to plaster there have been errors, problems, and lack of communication. Our tanning ledge was created sloped and had to be fixed. Tile was crooked. Rock placed incorrectly. Coping uneven. Plumbing in the wrong place. Wrong tile. Pool built so high there was a significant slope from pool to porch. Water feature does not work. Drain not connected as promised.



I could go on, but that is just the start of it. The "project manager" refuses to actually visit the work site and has no willingness to communicate in order to avoid these issues. Most of the people on job site do not speak English.



Great sales process that sucks you in; horribly run operation.



Worst contractor experience I have ever had by far.