Superior Water Service Inc

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I worked with Gary Spencer, the OWNER of the company, who, as it turns out, is a dead beat.



My Bigboss water softener unit went out and their help line referred me to Gary, who they say, has been trained to repair their products.



Gary came out and replaced two parts. Parts and labor were $155. Within a month, I noticed that the unit wasn't using up any salt. In fact, it seemed that the unit would NEVER take in any water. I left vm's for Gary on three separate occasions and received no response. On the last vm, I even told him to call me back even if he didn't want to work on the unit anymore!



I then contacted the Bigboss help line again to see if they keep in contact with the repair people they recommend. Their rep said she didn't think so, but would call me back if she did reach Gary. Nothing.



What surprised me most was that while Gary was "repairing" the unit, he mentioned that his company (Superior Water Services) sells whole-house systems and to let him know if I'd be interested down the line. So...you'd think it would be in his best interest to follow up with me.



I wanted to give this company no stars, but the system doesn't allow this.