Bits & Pieces Quilt Shop

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CLOSED NOW - Opens at 10:00am

This shop has a great variety of fabric for selection and the staff is very helpful, eager to answer questions, and well versed in quilting techniques.

I brought two quilts in to be stitched and was given a 3 to 4 week lead time. The first quilt was ready in 5 weeks and I was told it would be 1 more week for the second quilt. Another 3 weeks later the second quilt was still not done, and after my pushing and complaining, the shop owner agreed to have it ready in 3 days (it took 4 days). The first quilt came out beautiful and was of high quality work that I was very pleased with. However, it was obvious that the second quilt had been rushed. The batting was not flat and folded grooves could be felt through the quilt layers, the backing material was not flat and had half inch bubbling ridges throughout the entire quilt, and (other than the borders) the quilting was sporadic and not what I had asked for.

Upon expression of my dissapointment, the owner was very pleasant and offered to restitch the quilt and have it ready within the week. Encouraged by the work on the first quilt I accepted her offer and I even offered to remove the initial quilting (to expedite delivery) but was told it was unneccessary. I stopped into the shop after 3 weeks to find that the initial quilting had not even been removed yet. Dissapointed that the owner did not take the opportunity to redeem herself and her quilting services, I requested a refund (which was provided without issue) and took my unfinished quilt.

I should have heeded earlier reviews but as it had been two years since the last review about quilting services I figured things happen and businesses change and decided to try them out. This shop has significant time management issues, an inability to deliver upon promised leadtimes, and most importantly poor communication skills (as I never recieved any phone calls or updates indicating unforseen time delays).

As a result this shop will not receive any future business from me, and I have a daughter who will not have the quilt that was planned as a gift for her birthday ( which is in 1 week).

Have your quilts stitched elsewhere!

First time there last week. Had a great time in a designing block of the month class with Poor House Quilt Designs. Very open and friendly enviroment. Willing to teach the beginners and plenty of options. Can't wait until next month.

I brought a baby quilt to be quilted. She did a good job, but I had to keep calling her to see if my quilt was ready. She never returned any of my phone calls and she denied ever getting any of my messages. Anyway, I had another quilt and though I would bring it to her. I was hesitant to bring her another, but I though the first time might be a fluke. NOPE She gave me a three week window, I called and again the same thing happened. But this time It took a Month and my quilt wasn't even started!! Needless to say, I went to get my UNFINISHED quilt. I will go else where and I suggest that you people do also.

they are so wonderful, I just love there classes.