Lexus Of Pembroke Pines

Write a Review954-443-2020

CLOSED NOW - Opens at 9:00am

Lexus Of Pembroke Pines met and exceeded my expectations. My service Advisor, Jose Amaro, as always was very helpful and gracious!

Love coming to Lexus of Pembroke Pines. I always receive excellent service from start to finish. The service here is remarkable that I drove from Homestead to Pembroke just to get my car service. Andre Rust is the best and very knowledgeable. I thank you Pembroke Pines.

My service rep is awesome. He is always exceeding my expectations, communicates regularly and works with my very busy schedule making sure I have a loaner available. John is THE BEST

I thought everything was great when I traded in my IS for an NX in November 2015. Fast forward 2 months and I received a letter from Lexus Financial stating that Lexus of Pembroke did not turn in a Payment Waiver Certificate to cover my one remaining payment on the IS and I now owe the $405. I spoke to Kris Koo said he could do nothing. Then to a manager, Andre Armani, who gave me the run around for a week and finally told me to pay it. Finally, I called and left several voicemails to the GM, Vladimir Keslin. I then wrote a Yelp review stating my experience thus far. I then found the GM's email online (the girl at the front desk said she didn't know it) and wrote the GM an email after not receiving a call back. He replied that he will not assist me because of the review I wrote on Yelp and will only speak to my attorney! The emails are posted as proof on my Yelp review. I contacted corporate today and they are going to open a case to see what is going on.

One thing all consumers want to feel when purchasing a car is they getting a fair deal. I traveled down from Jacksonville, FL. I met Emlyn Lemon, I would say she is a very good sales person. Very good customer service skills. She showed me a 2010 ES 350, a car I was totally not searching for because I was not fond of the console. After the test drive I felt differently about the ES. The ride was smooth, true Lexus style and the console was something I could live with. The price was under what I was looking to spend so this was a Great Deal for me! Until I got into financing and realized the car was online for $19,999 and already CERTIFIED. They insisted that this online ad meant that I have to come in and pay another $1k to certify the car. I called several other Lexus dealerships and showed them the Pembroke ad. They all confirmed what I thought, on their websites, this would mean the car is sold at the asking price and includes certification, AS LISTED. They also attempted to charge me $671 for a new tag, then lowered it to $450 when I pointed it out. I called Florida DMV and a new tag registration is only $225!

Needless to say, I am very disappointed that Lexus of Pembroke would attempt such an egregious act of deception. I will not return to them for future business and I warn you to do through research before purchasing from this dealership.

Great services and all employees are helpful.

I felt as if I was a part of Lexus of Pembroke Pines when I walked in the door. The warm and inviting atmosphere sold me! Special thanks to Mr. Abrahams and the AMAZING team of people that made this possible!!

I had an exceptional experience. I felt no pressure as they welcomed me to the Lexus family. I'm happy to have chosen them. I'll definitely recommend their world class service to friends and family.

Great service as always! Everyone is attentive and helpful. They do great work here.

Lexus of Pembroke Pines has been great to deal with since I began dealing with them in 07. I was very pleased with all of the service and sales people here. They have kept me coming back through two cars.

I traded in my ISF for a new GS fsport a guy named thomas abrahim helped me out and they got me a monthly payment lower than what I was expecting!

I leased my 2012 ES350 from this dealership and the service was great, I would definitely buy another car from there again, the salesman Israel Lobaina was very helpful.