Umberto's Restaurant & Pizzeria

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CLOSED NOW - Opens atTomorrow 4:00pm

So I would give it zero stars but have to give them something to make this review. They might have thought that I made an empty promise when I told the manager they'd be hearing from me, but I promised so here goes.

My family have been ordering from here for probably close to the entire 30+ years they have been in business. That being said we will never be ordering from them again. On Friday October 30th my husband went to pick up pizzas for us when he returned with our pizzas they were completely the wrong ones. Now they have some new number ordering system where they give you a number when you place your order, my husband asked for our number 36.

I called on the way back to the restaurant and explained very nicely that we had been given the wrong order. Manager asked me twice after that what I ordered like he was busy which I do very much so get, as I have been a restaurant and catering manager for 7 years now. When I arrived at the restaurant again very nicely I asked the person at the counter if he was the manager and explained I was the lady who just called. He immediately responded with an attitude (??) and started verbally attacking my husband telling him that he asked for number 66. My husband being sure that he had asked for #36 got defensive rightfully so because why would any manager at a restaurant attack a customer? Long story short the "Manager" told us that he "did not give a *expletive* what he thought he said" and that he "didn't give a *expletive* about us." Then proceeded to slam our money on the counter as a way of saying he did not want our business. This was in front of the entire restaurant and loud which I made sure to point out to the other patrons in there because to be honest I was in complete shock that this "Manager" was acting like a complete fool. We left with no pizza at 8:00 pm with a hungry 3 year old daughter at home. Well we will never ever give this restaurant our business again seeing as it is totally unappreciated! Great way to run a business.....oh and by the way I am Italian so I understand that kind of temper.....never have I ever or will I ever treat one of my customers that keep my company in business and my paycheck coming that way! So if you like being verbally abused for sub-par Italian cooking and greasy pizza come to Umberto's you'll love it there!