M&L Sewer & Drain Service

Write a Review541-276-7301

I, personally, did not hire this company. My landlord did to replace our hot water heater.



Issue #1: I live in a duplex, the basement unit in a duplex. The front door is lower than the sidewalk and instead of stairs leading to the door, there's a concrete "ramp". When I came home, I found the landing in front of the door flooded. How they were capable of doing this, I'm not sure. However, that was what greeted me when I arrived.



Issue #2: Dry wall was damaged next to the front door. I am assuming that it was while the old water heater was being removed.



Issue #3: They left a mess next to the new hot water heater. They did not clean up after themselves. They put everything in a pile... and just left it there.



Issue #4: At some point it was decided that it's a good idea to use the customer's kitchen towels to clean up water that was spilled. I do not know where it was spilled or how far into the project it happened. I simply know that my personal towel was soaked and dirty when I got home.



I work for a company similar to this. Another company that specializes in a trade. I can't imagine any employee that works for the company I do leaving a mess at someone's house, using items of the customer's to clean up after themselves, or damaging the home without mentioning it to anyone. It's completely terrible customer service and if I'm ever asked what plumber I recommend, I will go out of my way to express my distaste for M&L. Anyone looking for a plumber would be better off with a more reputable company... like Pendleton Plumbing. Generally, having a store front is a sign of a decent company that cares about it's reputation.