Best Buy
5480 N 9th Ave, Pensacola, FL 32504
Reviews
11/08/2014
Provided by YP.comI called the Store in advance to place and order. I made sure they had the items I needed in Stock. They did. I spoke with Jay he said he was holding all of the 10 items for me. Rachael took my order and I paid for all 10 items using American Express. The order went through my American Express card with FLYING COLORS. I was told my order would be ready for pick up in a couple of hours. I went to Pensacola Best Buy to pick up my order 3 hours later and they had No idea why my order was not ready. Now it's a day later they have my money via American Express and I still do not have my items. I spent over $2300 which they have the funds and I do not even have 1 of the 10 items that I paid for Online even when I called the store directly and placed my order with the store directly. This is Poor customer Service.
06/20/2013
Provided by YP.comThe store itself is ok, however, the customer service of the black tie plan is rediculous. I canceled my policy in March, was charged in April. I called again April, May, June all to be told that my refund claim was denied. I was then told that I would be transfered to a manager that could resolve the situation and was transfered to the switch board. The rep that answered a second time told me that the previous agent and "mis-informed me" and that there wasn't someone that could resolve the situation that I could be transfered. They are now re-examining the claim (again). Buyer beware...NEVER buy the black tie plan. You will not get what you paid for and they will charge you even after you cancel.
06/01/2013
Provided by YP.comLove this store. Sales clerks are very helpful
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Extra Phones
1-888-BEST BUY: 888-237-8289
- Brands
- Klipsch, apple, at&t, ipad, iphone, refrigerators, samsung, sprint, verizon
- Payment method
- amex, cash, check, company card, debit, diners club, discover, master card, paypal, visa
- Location
- Cordova Mall
- Neighborhood
- Northeast Pensacola
- AKA
Best Buy Pensacola
- Other Link
- Categories
- Consumer Electronics, Automobile Radios & Stereo Systems, Cellular Telephone Equipment & Supplies, Computer & Equipment Dealers, Computer Printers & Supplies, Home Theater Systems, Major Appliances, Office Equipment & Supplies, Television & Radio Stores