Downey Mark & Associates Inc

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If you are military or civilian and are searching for a home to rent in Pensacola please consider using anyone other than Mark Downey & Associates to do business with. I was stationed at NAS Pensacola for training with my wife and two kids. From personal experience they are mediocre for the homeowner and terrible for the renters. Unfortunately their office is drastically understaffed making their ability to provide good service impossible. Our A/C went out in late summer on Saturday morning with a newborn in the home and temps were in the 90's. We called MD&A and no one answered. We left a messaged but no one returned our calls. We called the emergency hotline they provide for an additional cost each month for timely service and no one answered. We went two days in the sweltering heat before they got someone out there to fix it. They also refuse to do walk-throughs with you before entering or leaving a rental property, so if you have any discrepancies it is your word against theirs. For any first time renters, please take pictures, video, and write a list of items that are messed up with the house you move into no matter how nice it is. Doing this will save you a lot of time and money when dealing with a company like MD&A who will nickle and dime you when you vacate. There are absolutely no guarantees that you will get any of your security deposit back despite what condition the home is left. There are multiple examples on the BBB website describing such actions. Please check out the BBB complaints below to get a feel for the way MD&A does business.



http://www.bbb.org/northwest-florida/business-reviews/real-estate/mark-downey-and-associates-in-pensacola-fl-90013327/complaints#