Vince Whibbs Buick Gmc Cadillac, Inc.

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Their service department is awful. The last two times I brought my vehicle, I spent over two hours waiting and when I left, the vehicle was not driveable, due to their technicians careless work. James Evans is an awful and clueless individual and a jerk who rejoices in giving bad news to customers. He is not helpful at all and while another service clerk was assigned to me, this James character will make it his mission to take over and make my experience miserable. There is a weird white guy who sits towards the middle who wears glasses (not Shane), who is very disrespectful and who picks and chooses and does have an attitude like he does not want to be there and I truly believe than him and the other clueless dude who sits by him are racists. The only ones who are professional at that counter is the female working there and Shane who are always willing to help. I must say that if this goofy character of James (this is how some of the other customers refer to him) keeps it up, he will upset the wrong person, and I refuse to be that person and lose everything because of an idiot like him and his antics; therefore, they lost my business for life. Me or someone else could had been killed on the road as the result of these clueless technicians negligence leaving a tire loose after a brake work, and James' refusal to let me use a loaner in order to go to work after spending the entire morning waiting on my vehicle