Ashley HomeStore

Write a Review309-692-2012

OPEN NOW - Closes at 6:00pm

I have been to a lot of furniture stores ,but Ashley Furniture is the best. B.J.Ledbetter helped me find the best bedroom furniture for my budget.B.J. Ledbetter gives the best customer service he gives you a hundred percent of his attention,listens and answers your questions thoroughly. I would recommend anyone coming Ashley's to buy furniture.

Our home was robbed by the delivery team sent by Ashley - the store has done NOTHING to rectify the situation. If you value your home and possessions you'd be wise to shop elsewhere, they don't even have their own delivery service - they hire a 3rd party so that when such situations like mine arise they can wipe their hands clean and pretend they weren't responsible for sending criminals into your home.



"I am totally responsible for any damages of my delivery trucks to any of my customers property." - The Owner



So stolen money doesn't count as damaged property to you? Pathetic.

This company is one of the worst companies I have ever had the displeasure of working with! After spending a significant amount of money purchasing bedroom sets for 3 of our children which all arrived damaged. One bed is damaged to the point it doesn't even go together, so my daughter is sleeping on a mattress on the floor while her $700 bed sits and waits to be fixed! When the furniture was delivered the delivery guys were late getting there they argued and fought with one another, and they tracked mud all over our brand new carpet. We went the next day with pictures to the store manager who said they would take care of things and make them right. Well now almost 2 months later the bed still sits because I refuse to take off work to fix their mistakes and since the company they employ to fix their broken furniture can not give you time frames they will be out until the day before they come it still sits! Just last week I finally received a phone call from their "customer services" department about the delivery. Their solution was well next time(there will NEVER be a next time) you need to let us know right away because the company will clean your carpet. I did let your company know right away and it took your company a month and a half to get a hold of me about fixing the problem. I am not going to let mud sit on my 2 day old carpet for a month and a half to wait for your sorry excuse of a company to contact me about getting it taken care of. Their solution for making me happy with their service was to offer me a $100 gift card to "get me back in the doors" I don't want your gift cards I don't want to set foot inside your doors ever again all I wanted was my furniture repaired in a timely manner, my delivery fee returned and my carpet cleaned, not too much to ask for I don't think, I have yet to get any of that!! I hope people read this review and think twice about going to your store! We purchased the remainder of our furniture from Shermans here in town and they were no more expensive then Ashley and even though we had to have them come out and level our chairs for us it was taken care of within a couple of days and their delivery men took their shoes off when they entered our home! Oh and one more thing for those of you looking into buying here, if you purchase from them and pick up your own furniture they charge you to have it delivered to the store!! What a load of crap! Sorry for long review but I wanted to make sure everyone knows what a disappointment this company is so that no one had to lose their hard earned money to a sorry excuse again! If I could return all my furniture I would in an instant and go back to Shermans but instead I have to wait for this company to get their acts together and fix the things I paid good money for!

Mike Bruegge who owns the store with his daughter Ellen is one of the rudest people I have ever had the displeasure of having to work with. First off my furniture was delivered a month later than the projected delivery date and when the furniture was delivered the delivery truck hit my phone line ripping it and part of my roof off of the house. When I turned in my reimbursment paperwork, Mike called me up and told me that it was my fault the truck destroyed my roof and that he refused to pay the entire repair bill because "I made it up." Actually though, Mike never turned in my reimbursement and although I have my furniture it has been 3 months and I have yet to be reimbursed for my roof repairs. I STRONGLY suggest you do not use Mike Bruegge's store to purchase Ashley furniture. UFS on Adams st. in downtown Peoria also sells Ashley furniture and while the furniture is nice, Mike Bruegge's customer service is terrible so if you dont want a headache while buying your furniture, deal with the nice people at UFS and receive the same furniture while buying it from people who care about their customer.