Reading & Son Plumbing Inc

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Terrible customer service. I had service last week to clean the drain pipe due to sewage backup. The plumbers that came out were very rude. They mocked me when they thought that I was out of earshot. They refused to answer my questions about the bill and instead continued to rudely state "this is the price, do you want me to send you the bill?" I stated that I didn't want it sent (I wanted to pay in person while they were there) and wanted to clarify it. When I pointed out that they were charging for more time than they were there and left a mess that they should clean up, he walked away and stated that they would mail the bill.

After they left I saw that they had cracked a mirror that they moved. They also used and soiled my hose without permission. The hose was sitting in a large can because I had recently cleaned and disinfected it, and they grabbed it out of the can and dragged it through sewage, wasting all of my time and effort cleaning it.

I called the company immediately after they left and left a message. I got a condescending voice mail in return while I was returning to work.

When I called back and spoke with the manager who left the message she continued to be condescending and didn't care at all about any of the issues that I raised. She stated that the service men were with her and said they didn't break anything, though she never conferred with them while on the phone and it seems strange that they would have brought it up before if nothing happened. I was told that it was my word against theirs and that they didn't break it. I didn't get so much as an apology for anything, the manager just kept telling me what I owe. I don't feel like anyone at this company cares about the customer at all, or about anything other than getting paid. Absolutely abysmal customer service, I am extremely upset with them.

Over $300 in costs. Did not clear/open up clogged main line.
Total waste of money with this company.

They went home while my problem still exists.

My plumbing issues were resolved by this company. Please disregard my recent comments . I did not give them adequate time to resolve my issues. Readings and Son are professional and knowledgeable when it comes to your plumbing concerns. I would recommend them for all your plumbing needs in the Peoria area.

We have used Reading on several occasions. They were the plumbers that worked with the builder when our subdivision was built. We continued to utilize this business with replacement of water heaters, installment of water softners and a Radon unit. We have been customers since 2002. Lately their work and equipment has been below average and faulty. I have had two floods from a leaking water softners . I may need to send them a bill for mold cleanup in my basement. Their prices for equipment and labor are not cheap and with the recent decline in quality of their work and equipment, I would suggest you look else where for a plumber.

Reading's plumbers have taken care of major plumbing work (repairs and renovations) at my house, my rental house, and my in-laws home for the past 20+ years. Their work is excellent, and fees are reasonable. I highly recommend them! Jim Reading is honest, straightforward and makes recommendations that are practical and cost-effective, without sacrificing quality. Good people!

Scheduled an appointment to get a estimate for work. Never showed or called 2 days later.

The plumber they sent out was excellent! Very knowledgeable and nice. They don't show up when they say they will however. 2:30pm is not even close to 9:30 am. And they didn't even call to let me know that they were running behind. It isn't the plumbers fault, it is scheduling! He is a thought, maybe they should schedule fewer jobs per day, or hire more help!!! This has happened a couple of times and I don't know if they will continue to get my business!

Never got a chance to use as they cancelled a set appointment after I took a day of of work to meet with them. Will not recommend - their loss.

Professional while on the job, when it comes time to collect they fall short. Within the last year, they had done work and received immediate payment on well over $6,000 worth of plumbing. Then, I had an issue that began with a ‘rough’ estimate of $400-800. Well it turns out that it was a much bigger and the total ended up being over $6,000. I don’t have $6,000 in my back pocket so I made arrangements with Jim himself to make payment IN FULL within 45 days. After less than 3 weeks, I began receiving calls almost every few days wanting to know when I would be paying. It was said that they couldn’t afford to ‘bankroll’ their clients and if I didn’t pay soon they would begin charging interest. Horrible service after the job is done. They are obviously not concerned about repeat business even from someone in a family rental business with nine units. Gladly will be taking my business elsewhere and I suggest you do too.

I had Reading & Sons install a Sump pump, and extend some gutter work, plus tie in two sump pumps & drain underground. They were prompt and courteous. I would recomend them highly.

The plumber performed very efficiently. He was very knowledgeable and did great, I will refer Reading