Zaxby's

Write a Review334-448-2650

OPEN NOW - Closes at 9:00pm

Left my job on lunch break. Ordered boneless wings meal. At the window I ask if the extra sauce and ketchup was in the bag. Employee hands me the bag says"everything is in the bag". I drive back to work. I have dry boneless wings. I was on hold 10 min. . I had to tell the complaint 3 times to 3 different people.I had to leave my job unexcused, lose pay off the clock, burn my gas, got an occurance for being late to work. Wasted an 8.00 meal( dry boneless wings that I cannot eat). I was told they do not usually replace the meal. Really? All I want is the drive thru window employee to check the order if she tells you everything is in the bag. You know the most important part of the job to satisfy customers. I am sure she was clueless as to how much inconvience she caused the customer. Just letting you know it is not about just replacing the sauce. This happened on 03/25/17 around 2:30 if the manager cares. It has happened before. Just check the order please before you give it to the customer.