Hard Rock Cafe

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OPEN NOW - Closes at 11:00pm

3pm on a Sunday there was no one there.. you would think smooth sailing. no. Our waitress was absent. The mixed drink i ordered off their drink menu was so strong it was unable to be consumed, but no one would know because the waitress was no place to be found. In 45 a party of 3 sat with 1 undrinkable drink, a water and 1 beer finished... Ordered our burgers medium and they came out bleeding. My husband ate his anyway... but there was blood all over the plate.. i started to as well but it wasnt even warm in the center... that means it's raw. Once she came back i told her about the drink and the burgers. She was a real smart alec and suddenly i was the bad guy. she offered another burger but I said i had already waited too long for her to come back. i didn't want a replacement, everyone else was finished. I said i would eat it but i wanted the kitchen to know. She insisted i give her the burger so she could take it off my bill.so i got no meal and an undrinkable drink. She said she needed the plate to show her manager, who NEVER came to the table to apologize. That says everything.

the staff is wonderful the good is great so much stuff to see while waiting on dinner we had drinks and got souvenior cups to bring back home with us. everyone was so nice alot of neat stuff stop by and check out the shop couldn't leave without bringing something back home. not a long wait time to get in and you are greeted by a hostess . great wonderful experience can't visit philly without visiting the hard rock cafe.

This is a chain restaurant, and it shows. The service is pretty good, and the food is just so-so and salty. Head down the street to the Reading Terminal Market, and pick up better food from almost every vendor.