Brio's Pizzeria & Restaurant

Write a Review845-688-5370

OPEN NOW - Closes at 10:00pm

We are from Queens N.Y and Love that we can come up here and still get real New York pizza, thanks Brio's

So I am on another adventure toward Kaaterskill falls, I Know I am definately stopping to eat at Brio's Pizzeria, I have been a loyal customer for years and constantly rave to friends and family how good it is....UNTIL today!!! I get a new waitress who innocently messed up my order I brought it to their attention immediately and they admitted the mistake...I go to pay and do you think they would take it off the bill....NO!!!! I was taken aback...We went back and forth a few times and I went to speak to the manager....I told her shes going to lose a loyal customer over a lousy 7.oo pizza....your not going to believe what was said to me....OH WELL!!! can you believe it OH WELL....now my mouth is agape in disbelief. Everytime I go there I spend a decent amount and always tip well(and I did tip well today too...as it was not the new waitressess fault) That is the last penny they will see from me or anyone I know again. I am sad because the food is wonderful and I always enjoyed going thereThey also have a horrible fly infestation problem in the dinning area(I sit outside to avoid)...so much for being loyal today!

First the services didn't notice i was sitting there when serveral were talking



Second they forgot ultensil in the take out food that I had



Very poor customer service



The kids need someone there to supervise them

Brio's Pizza has been our family's favorite for years. Authentic NY style pizza with a crispy crust and fresh ingredients. It's worth the drive from the city just for one slice.