A to Z Auto Mall

Write a Review602-493-2181

I would give this place negative stars if I could. On August 6th I had started the process of purchasing a car after viewing everyone approved 500 advertising sign. First I was told by my sales person in order to get better approved I would need more than 500.00 Ok I was ok with that I asked to break up the payments in 2 installments so I wouldnt be totally broke. Agreed, had to bring my pay stubs, I brought two. Because my office was close that day I had to wait until next day to get them. Brought them in, then waitied on insurance and bank to call back. By time that happened 5 hours later the people went home that processed the paperwork for delivery. so yet another day passes. I go in Sat pick up car pay first 500 down and not even given a temp 45 day plate I was given a dealer plate. So this was the pick up and delivery. I moved from California to Arizona because of personal issues and a restraining order which I didnt believe was any of the Dealers business, I still suffer PTSD from my former spouse. When I started my job i was frank and candid with my boss about my past and explanied restraining orders and such. It was agreed unless i give prior notice anyone calling for me at work were to tell them I dont work there. But if i know ahead of time that someone will be veryfying employment just let them know and they will verify it, case in point when I was approved for apartment I let my work know to expect call and it went smoothly. So I informed last week my front office manager as well as my boss that a bank will be calling to verify employment for loan. Well its my front office manager that picks up phone 99% of the time so she was prepared. Well the bank and dealership took their time with all paperwork and by time they actually called to verify, a week later might I add, my office manager left for vacation and our fill in was unaware of bank calling because i assumed they already verified it. So they called and our fill in gave standard answer when any random calls looking for me to protect me and bank rejects loan. The finance manager calls my cell phone, while im at work and proceeds to call me a liar and yell at me over the phone just like my ex husband tends to do. So when i bring the car back and confront him on this he says well thats what i do to get a call back from customers. Your not the only one I do this to. At this point Im upset and seething and trying not to shake and cry, he gives me a half assed apology and says well proceed on. At this point bank has already kicked it back but he swears he can push it through and shows no remorse on how I am being treated and seems to not even care that I am fighting back tears accross from him. At this point Im through playing games so I say if bank rejects loan Ill jus go somewhere else where i'm not being called a liar and belittled and bringing me back to flashbacks of my abusive ex husband. Do i get my deposit back, He says no. I look up information about down payment returns and call him about it and he says i signed a repo contract that states that they can repo the car if i dont give everything asked for which I gave them everything. The only thing I didnt tell them is that my husband broke my ribs and foot and continually abused me to where I finally got the courage to leave the a**hole and start all over in a different state cause frankly thats none of their business. Now I am out a car and deposit because of some form I signed. I asked for a copy of the form acoording to my phone at 1900 and here it is 1943 and nothing.

Save yourself from this dealership!!!
They are all pieces of garbage yeah every single person that works there!
They are liars thieves and they don't follow through with their say they're going to do they give you the run around and when it comes to your your warranty and your car needing to be fixed they always have excuses as far as not having a mechanic and or can you come a different day and give you the basically the runaround they sold me a piece of garbage car. It started to overheat a few days after I had it it took me three weeks to get my vehicle back I was in a loaner. Then when I picked up my vehicle it started leaking oil and its been leaking oil / the past couple weeks and when I went to the dealership they told me that they were going to have everything fixed in somebody's going to be there when I went there was no one there to help me so they basically again give me the runaround and lies so save yourself and do not ever do business with this company unless you want to get screwed over like I was it's unfortunate that people out there do this to other people karma is a mother for sure