Amerizona Products

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Let me start by saying that this is my personal opinion - but I would never use or recommend Amerizona to anyone due to their lackluster service. My intent here is only to post facts of the events I had to go through with my Amerizona shutter purchase. Hopefully this will help you when selecting your shutter vendor.



We wanted to purchase shutters on three windows in the home to make all the windows in the home match (there were just horizontal blinds on those three windows). We contacted Amerizona and they sent out a sales representative. This lackluster service began with the sales representative they sent to our home. We made it very clear that we wanted the remaining windows to match the white bi-fold shutters we had on all our other windows. We also indicated we wanted the hinges to match the other windows, because they were a non-traditional steel-type, not painted (not white).



When the shutters were delivered and were partially installed I noticed that the hinges were in fact painted white and not the steel-type we had requested. I immediately told the installer the problem and showed him my copy of the invoice. Now it is important to point out here that the builder of the shutters and installer are apparently two different organizations. The installer’s paperwork showed “white hinges” and he at first indicated that he did not know how to read the codes used by Amerizona on their invoice. He contacted his manager and they said they would finish the install and come back with the correct hinges, once they verified that I was correct and in fact ordered the steel-type hinges.



I received a call a few days later indicating that they would install the hinges on a Saturday between 4-6pm. Saturday comes and over two hours before the window is set to begin I receive a call from an installer that he is at my house and he is asking me why I am not there. I told him the window I was given and he indicated there was no window on his paperwork. I asked him to verify the time window with his manager and then to have his manager call me immediately after their discussion. I received no call from the manager. I then tried calling Amerizona and the installer back at the start of the window and received voice mails from both numbers. Tried again after 4:30 and was told by the installer that he would be here hopefully by 6pm, but that he couldn’t guarantee it. Even though this was Amerizona’s selected window of time and I was already accommodating them. The installer arrived five minutes after the window closed at 6pm. His first words to me when I opened the door were may I use your sink. No hello or even sorry for arriving after the window his company asked for me to accept. Now again this employee may work for a contractor that Amerizona uses, but it is still Amerizona that I contracted with for the shutters and the service.



That was when the installer’s drill battery died. He had no backup and not even a Philips screwdriver to finish the work. I had to provide the installer with my own drill set and a screwdriver for his assistant - so that they could finish the shutter work.



My personal opinion is to avoid this supplier’s services and save your self a lot of time and frustration. Throughout the events that have occurred and up to the time I am writing this we have never received any apologies for the inconveniences we have dealt with during this engagement with Amerizona.



This is not the way to conduct business and I stress that I would not recommend this group of companies to anyone seeking to have an easy and professional service experience. To ensure any customers thinking of utilizing Amerizona have this knowledge prior to their making a decision of shutter service vendors I am posting this site. This site limits character count, please go to BBB review site for more detailed explanation. I had to leave a lot out here.