Banfield Pet Hospital

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OPEN NOW - Closes at 6:00pm

In the past 2 years, my dogs have been repeatedly denied medical attn. I made an appt a month ago. My husband takes him in today and they tell him, they have no room to see my dog. He shows them the confirmation and they sat there is nothing they can do. He could wait around for the next 2 hours and if someone else doesn't show up they might be able to see him.

I called to figure out what was up and they tell me that I must not have made the appointment appropriately. I ask how I could possibly make an appointment more appropriately than scheduling it a month in advance, and even receiving the digital confirmation, then showing up 15 minutes early to the appointment to be safe. The receptionist, Britney, tells me that she doesn't really know how it works, but there is nothing they can do. She puts me on hold. 15 min later, "Thank you for calling Banfield. This is Britney. How may I help you." I remind her that Ive been on hold for 15 min. She asks my name again and puts me back on hold. 10 minutes later "...This is Britney. How may I help you." "Its still me. She lets out a big sigh and grunts "ok" & 'click' on hold again. She finally comes back & says that I can talk to her manager, but the manager tomorrow. Then says the vet our appt was with, isn't usually at this location and asks if I was sure I made the appointment at this location. I ask her if Dr. Clanin is working at that location today? She replies "Well ya, she's here, but she was overbooked today so we couldn't fit your dog in." On hold again, now 40 minutes into the call, Britney tells me that if we can get our dog back there in 15min the vet will see him, if not she is leaving. "Really? That is the best solution we could come to?" Britney replies, very annoyed, "WELL, like I told YOUR HUSBAND... He could've waited for 2 hours until we closed and if someone canceled we might be able to see him." Like that is somehow a good enough response.